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The Quality and Compliance Lead makes a meaningful contribution towards enhancing quality of life for the Clients of TGCG, by keeping the service safe and ensuring the highest possible standards of quality and compliance. If you’re looking for a role in a sector that makes a difference, we think there’s nowhere better than The Good Care Group.

We’re looking for a Quality and Compliance Lead to join our Quality Assurance Team in London (Whitechapel). You will be an integral part of the Quality Assurance Team; driving continuous improvement through audit and data analysis. The successful candidate will monitor activity across the business to ensure regulatory compliance, compliance with internal standards and procedures, and to ensure that best practice is well-embedded into everyday ways of working.

Why we think there’s nowhere better:

• We’ll invest in your career development, through additional training, coaching and mentoring

• Award winning innovative software and processes

• Supportive team and management

• Great place to build your skills with development opportunities across the Sodexo Group

• Free, confidential Employee Assistance Programme

• Cycle to work scheme

About the role:

The post-holder will be responsible for delivering the Quality Assurance framework ensuring that client care is delivered to the highest possible standard, and that any need for improvement is identified and resolved with robust action plans.

The Quality and Compliance Lead will be responsible for communicating key messages and presenting data to a number of different stakeholders including working closely with the Quality Assurance Manager to monitor quality KPIs through the monthly KPI report, and presenting end of year client health and wellbeing outcomes.

About you:

It is essential you have prior experience in a quality & compliance role; conducting audits and overseeing compliance, along with experience in the social care sector.

Essential

• Ability to audit with a high degree of attention to detail

• Confidence identifying compliance gaps and setting action plans for others

• Confidence giving feedback to others to drive continuous improvements

• Good knowledge of CQC regulations, the Health and Social Care Act, the Mental Capacity Act and other relevant legislation

• Good knowledge of health and social care best practice with the ability to identify this through qualitative audits

• IT literate with a sound grasp of Excel and other data analysis tools

• Able to analyse large data sets to identify themes, risks and make recommendations for improvements

• Excellent written and verbal communication skills – able to present and explain findings and ideas to different audiences and in different formats

• Ability to develop tools for maintaining excellent governance including process maps

Desirable

• Experience working with Salesforce

• Experience working with Google Suite of tools

• Good working knowledge of Scottish regulatory requirements (the Care Inspectorate)

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process