Quality Advisor Douglas, Scotland
Lloyds Banking Group
Full Time
Douglas, Scotland
21200 - 23400 GBP ANNUAL Today
Job description
End Date
Wednesday 03 May 2023
Salary Range
£21,200 - £23,400Agile Working Options
Job Description Summary
In Lloyds Banking Group we put our customers interests at the heart of everything we do.Working as part of our team you will provide a wide range of customer focused activities which support our customer facing colleagues in providing outstanding customer service for customers. You will be responsible for writing & producing letters, reviewing accounts ensuring the correct action has been taken and comparing customer accounts against LBG guidelines to decide whether further actions are required to reach a fair outcome.
Job Description
This role is a secondment, potentially until the end of the year.
The Islands business is the fastest growing business in Lloyds Banking Group so it’s a really great time to join and make a real difference.
And with an employee benefits package you can tailor to suit your lifestyle a customer service role in Lloyds Bank International brings many exciting rewards...
And with an employee benefits package you can tailor to suit your lifestyle a customer service role in Lloyds Bank International brings many exciting rewards...
Reward Package
We'll give you a competitive starting package that comes with an annual bonus opportunity of c5% (and maybe more!)
As well as giving you the following benefits:
Various share schemes
A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
You’ll receive a Flex cash pot of 4%, which you can take as cash or spend on a wide range of options such as:
Various share schemes
A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary.
Further discounts available on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme.
You’ll receive a Flex cash pot of 4%, which you can take as cash or spend on a wide range of options such as:
Buying extra or selling holidays to suit from your 30 days leave (pro rata but including bank holidays) - ideal for half terms or that mini break.
Extending the private medical cover you'll receive to family members.
A Flex Card providing up to 15% discount with over 70 well known retailers.
Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - we support sustainability!
We also have a number of free health and well-being offerings as well as generous parental / adoption leave policies.
Extending the private medical cover you'll receive to family members.
A Flex Card providing up to 15% discount with over 70 well known retailers.
Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - we support sustainability!
We also have a number of free health and well-being offerings as well as generous parental / adoption leave policies.
So, you can be sure we're investing in your future.
If this sounds like it could be for you, apply now!
We'll ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process and to perform essential job functions. Please contact us to request accommodation.
About the role:
As an Quality Advisor you'll have attention to detail and have a drive to ensure that work is completed correctly for customers who are looking to open accounts with Lloyds Bank International.
Customer service and quality are key, so you'll be aiming to exceed customer expectations through the work you deliver.
We just need you to demonstrate the following qualities:
- Convey a positive & dynamic approach, full of self-motivation.
- Be organised and manage time effectively to ensure a balanced approach, supporting delivery of business area objectives.
- Take ownership of your own development to enhance your skills and knowledge.
- Honest, conscientious and genuine, caring about helping customers.
- An ability to quickly build relationships; to understand and meet your Customer's needs through our diverse range of services.
- Enthusiastic with the desire to deliver great service, and a team player that can work closely with colleagues.
- Ideally some banking or business experience where you've dealt with customers previously.
What else will we provide?
From Day 1 we’ll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.
Together we'll make it possible
We're really passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.
And just let us know if you need any reasonable adjustments made to our recruitment processes, and we'll try to accommodate them.
So if you enjoy helping people, and a new full time role with us appeals, then get in touch and apply today, we'd love to hear from you!
Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.
Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.
We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.
As part of the Group's commitments as a result of ring-fencing legislation, colleagues based in the Islands are required to be exclusively dedicated to the non-ring-fenced bank and its subsidiaries. This means that colleagues who are based in the Islands would not be able to undertake roles for the Ring Fenced Bank from their existing location and would need to consider relocation when applying for roles.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
