Protect Officer United Kingdom
Job description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
As an HSBC employee Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.
We are currently seeking an experienced individual to join this team in the role of Protect Officer.
The role of the Protect Officer is to perform remediation activity relating to customer due diligence and know your client activity. You will handle medium complexity customer cases including over the phone contact ensuring high quality service is delivered to all customer.
The main responsibilities may include account maintenance from a Customer Due Diligence perspective. Accordingly, the role holder may be responsible for the oversight and co-ordination of KYC Renewals and remediation projects.
Your responsibilities will include:
- Handles contact with HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible
- Timely completion of KYC and CDD checks, liaising with all relevant parties to get all required documentation
- Ensure accuracy and completeness of data for ongoing monitoring.
- Assists in maintaining and improving effective interaction and communication with customers
The ideal candidate for this role will have the below experience:
- Customer service experience essential
- Strong written and verbal communication skills, with the ability to adapt communication style depending on the audience, whilst remaining clear, concise and professional at all times.
- A customer centric approach
- Excellent attention to detail
- Knowledge of KYC and CDD preferred but not essential
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