Propositions Delivery Manager London, England
Job description
Propositions Delivery Manager
Location: London Speechmark + (Hybrid Working)
Working hours: Full time 37.5 hours per week – Mon to Fri. (Part time considered)
Band: G
Hiring Manager: Sean Morrow
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our blended working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
The Mobile Propositions team is focused on rapidly growing Vodafone’s market share by bringing to market innovative, customer orientated propositions that embody our challenger spirit.
Who We Are
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
What you’ll do
The Propositions Delivery Manager will be responsible for delivering the Mobile Marketing roadmap and/or enhancing our current product experience, defining the proposition specification to exacting standards and delivering an exceptional e2e customer experience. The products that will fall within this remit are across a selection of areas including the SIMO, Handset and Mobile Broadband range.
Deliver the Mobile Propositions roadmap for Vodafone UK – including defining the customer experience based on customer insight and commercial needs.- Obsess over how our products perform for our customers and how they effect key business targets such as churn.
- Deliver the proposition and product roadmap for your product, including driving key investment and prioritisation choices with wider business stake holders.
- Understand and be a strong voice to shape the desired Customer experience journeys including a strong digital first mindset for any new enhancements you will be leading, working in collaboration with our dedicated ecommerce team.
- Lead on the full E2E delivery of your proposition. This includes driving key partners to ensure a flawess exection from a technical and commercial point of view.
Who you are
Exceptional influencing skills and cross functional working ability- Track record of insight-led delivery, including a flawless execution record where you put the customer at the heart of the change
- Experience delivering multi-area impacting change projects, with proven benefits delivery record
- Ability to champion the voice of your customer within the business to drive effective decision making
- Proven track record in consumer change delivery
- Experience working in a digital first environment and / or working within an Agile environment
- Proven track record of managing product roadmaps, associated budgets and other related resources
- Exceptional communication and presentation skills
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
Be a part of Vodafone UK Consumer team where creating and developing products, services and propositions is at the forefront. From the way we interact with our customers, to how we communicate in our campaigns and create data-driven propositions, this is where some of our best ideas are brought to life.
