property manager London, England
Job description
Job Title: Associate Coordinator / Team Leader – Property Management
Location: Islington, will be required to travel to other branches to support as and when needed. (Hybrid working after settling in period)
Hours: Monday to Friday 40 hours
Competitive Salary: £28,000 + 5% Commission
We are seeking a skilled and motivated individual to join our property management team. As the Team Leader, you will oversee a group of office coordinators responsible for the smooth and efficient operation of our property management office. You will be responsible for coordinating daily tasks, managing workflows, and providing guidance to ensure the team's success in delivering exceptional administrative support. This position requires strong leadership skills, attention to detail, and the ability to thrive in a fast-paced environment.
Responsibilities:
- Lead, supervise, and mentor a team of office coordinators, ensuring their productivity, motivation, and professional development
- Establish and enforce office policies, procedures, and best practices to optimise efficiency and accuracy in administrative operations
- Coordinate and prioritise daily tasks, assignments, and workflows for the office coordinators to ensure timely completion
- Monitor and review work quality to ensure compliance with company standards and property management regulations
- Serve as the primary point of contact for escalated issues and inquiries from office coordinators, providing guidance, problem-solving, and resolution
- Collaborate with other departments, such as property managers, lettings agents, and maintenance teams, to ensure effective communication and coordination of tasks
- Conduct performance evaluations and provide regular feedback to team members, addressing areas for improvement and recognising exceptional performance
- Develop and implement training programs and materials to enhance the skills and knowledge of office coordinators
- Stay updated on industry trends, regulations, and technology advancements related to property management administrative functions
- Foster a positive and inclusive work environment, promoting teamwork, collaboration, and a customer-centric approach.
- On-boarding new contractors
- Arranging trialling of new contractors and regular feedback to all parties during trial period
- Point of contact for core contractors and providing regular feedback to core contractors via meetings
Requirements:
- Proven experience 3 in a leadership or supervisory role, preferably in a related industry.
- Excellent organisational and time management skills with the ability to multitask and prioritise effectively
- Exceptional communication and interpersonal skills, with the ability to build rapport with team members and stakeholders
- Proficient in using office productivity software (e.g., Microsoft Office suite, property management software)
- Ability to adapt to changing priorities and work well under pressure
- Detail-oriented with a focus on accuracy and quality
- Demonstrated problem-solving and decision-making abilities
- Leadership qualities, including the ability to motivate and inspire a team
Perks That Make a Difference:
Employee Assistance Programme, Competitive holiday allowance + public holidays, Charity volunteer day, Ride to work scheme, Tech scheme, Cycle to work scheme, Contribution towards eye care tests, Discount portal, Discounted gym membership, Season ticket loan, Medicash plan, Private medical insurance (dependent on position), Access to exclusive events - including advanced booking O2 tickets, Life assurance, Byond card, Pension contribution scheme, Access to ‘my healthy advantage’ app.
Company profile: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital and further offices across the world. Sponsors of Chestertons Polo in the Park – one of London’s most popular social events – Chestertons is a highly-respected authority on London property and is proud of its reputation as an innovative and dynamic business.
Chestertons is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status.
