Job description
- A point of contact in respect of property issues and projects for the Client(s)
- Reporting on a regular basis in accordance with Client requirements
- Reporting to the Account Manager on a regular basis
- Ensure delivery of service through effective working relationships across the client delivery team(s)
- Act as the key administrative point of contact for all property specific queries from a range of sources, both internal and external, in respect of the Client’s property portfolio
- Liaising with (where applicable) landlords, landlords’ agents and tenants to resolve property issues
- Assist in management of vacant space
- Responsible for collating and submitting monthly/quarterly fees
- Drafting/processing Change Notes
- Verifying and approving invoices
- Liaising with Client’s legal team for advice where appropriate
- Ensuring fees for work are raised.
- Analysing and manipulating data from client database.
- Assisting with service charge invoices, recharges, annual budgets and variance reporting
- Undertake other administrative tasks for the Client team as necessary
- Assist with the development of processes for the department
- Solves problems by following well defined processes and precedents
- Authority limited to prioritisation of daily tasks and decisions made according to clear process
- Is conscious of and takes steps to protect the interest of BNP Paribas Real Estate’s employees and reputation
- May contribute to BNP Paribas Real Estate projects
- Demonstrable record of working with corporate clients in the delivery of occupier management or property management services.
- Provision of financial budgeting/variance reporting and understanding of service charges and insurance.
- Good IT skills and knowledge of systems, in particular experience of TRAMPS and Excel.
- Understanding of property databases and the importance of maintaining accurate data.
- Ability to prioritise
- Ability to deal with issues proactively
- Client facing experience and skills
- Organised
- Self-sufficient to work autonomously