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Description

We have an opportunity for an experienced Operations Manager based in our Bolton office leading the Commercial Property Claims unit. The Claims teams are award winning, busy and dynamic and we have some really great people that are truly customer focused with a great sense of team spirit, striving to be the best they can be.

First and foremost, you'll be a leader of people and change. You'll be engaging and inspiring and we'll need you to elevate the success of our Commercial Property department to the next strategic achievements, building on our continuous improvement culture, all ensuring we achieve the right outcome for our customers and our people.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events. What you'll be doing:

• Motivating and driving the performance of your people is critical, so you'll lead your Team Leaders to ensure we have the right culture in place to allow our people to flourish
• Contribute towards transformation plans, simplification delivery and identify opportunities for continuous improvement through actions that have tangible benefits for the organisation
• Working with key internal and external stakeholders will be crucial through maintaining relationships and indirectly supporting the wider AXA functions to attract new business and retain existing business
• Identifying and implementing process improvements & project management of local rollout

Qualifications

What we are looking for We know that some candidates, may be discouraged from applying if they don't meet every requirement. If you’re excited by this job and the prospect of working at AXA, but you’re not sure you tick every box we’d still encourage you to apply.

• Working knowledge from an Insurance Claims environment in either Retail or Commercial Insurance markets
• Property Claims knowledge would be an advantage
• Ops experience of managing a unit with circa 70 FTE is essential, leading and empowering through your Team Leaders
• Experienced in taking people on a journey with you, embedding best practice yet allowing innovation to thrive in a culture of continuous improvement
• Understanding of change management and continuous improvement through your people
• Understanding of the scale of the role, business environment and business strategy
• Skilled at developing and maintaining internal and external relationships and delivering customer satisfaction
• Adept at communication, report writing and presentations
• Growing and supporting talent within your teams
• Stakeholder management skills

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of up to £65,000
• Annual company & performance-based bonus
• Discretionary company & performance-based bonus
• Car allowance
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 3 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].

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About AXA

With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.

But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career.

You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.

Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We’re currently making our biggest ever investment to develop the expertise and skills we need to be the best. We’re a vibrant community where everyone is supported to learn, develop, and take ownership of their work.