Project Support Officer Manchester, England
Job description
Job: Project Support Officer – Public Service Reform
Salary: £25,878 - £29,439
Hours: 36.25 hours per week
Contract: Temporary Fixed term contract until March 2025
Location: Tootal Building, Oxford Road, Manchester
Advert closing date: 14th May 2023
Your role:
This Project Support Officer role will provide support across policy areas in the Public Service Reform team, helping to deliver a range of high profile and important programmes of work that aim to make a difference to the lives of children, young people and communities across the city region.
Working in a dynamic, fast paced and stimulating environment you will provide administrative support to a range of workstreams, projects and programmes with a focus on supporting the School Readiness and wider Children and Young People’s programme. You will be part of wider team and work closely with other internal services in the GMCA, as well as a wide range of external stakeholders including local authorities, GM Integrated Care, voluntary and community sector enterprises and a broad range of local partners, working collectively to deliver our vision of good lives for all in the city region.
This role will be focussed on the day to day running and development of programmes of work. You will work with programme leads to support with governance and reporting, financial processes, stakeholder engagement, event planning and delivery and wider project activity. It would suit candidates with a background in administration or project coordination with a passion for improving outcomes for children, young people and communities.
About you:
Greater Manchester is at the heart of the Northern Powerhouse and nationally at the forefront of devolution, so we’re not looking for someone who is only good at talking about change; we want people who can roll up their sleeves and deliver it.
If you are an enthusiastic and committed individual keen to start or grow you career in local government or the world of work and skills policy this may just be the right role for you.
We are looking for applicants who have:
- High level of attention to detail.
- Strong commitment to high quality work
- A high level of enthusiasm, personal drive and energy and a capacity for sustained effort and performance.
Please read through the role profile and specific requirements and if you think you fit the bill we look forward to receiving your application.
About us:
As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Resources; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub.
We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We welcome applications from all suitably qualified individuals, irrespective of people's age, disability, Trans status and Non-binary identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.
To find out more about working for us please click here: https://www.greatermanchester-ca.gov.uk/
Our offer:
In return for your hard work, we offer our employees a competitive package as part of our offer that you can find out more about here: GMCA offer - Green book.docx
Mandatory Information:
Privacy Notice
Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome.
DBS INFORMATION
The role holder will be subject to a Basic level check by the Disclosure & Barring Service.
PROJECT SUPPORT OFFICER
Role Profile
Job Title:
Project Support Officer – Public Service Reform
Date:
April 2023
Reporting Line:
School Readiness Project Manager
Job Level:
Grade 5
Team:
Public Service Reform
Business Area:
Public Service Reform
JOB PURPOSE
The postholder will contribute to the goals of the Reform Directorate through the provision of high quality project support and administration which is focused, flexible and timely, contributing to the objectives of a fast moving organisation. The postholder will support work across the Directorate, with a specific focus on delivery of projects and workstreams within School Readiness and the wider Children Young People’s programme
DIMENSIONS
- Liaising with internal and external customer groups and strategic partners, including:
- Senior Managers and staff within GMCA
- Senior Members & Officers from across the GM Local Authorities and other regional and national Local Authorities
- Public Sector Organisations
- Government Departments
- Universities and Higher Education Facilities
KEY RESPONSIBILITIES
- Provide administrative support to meet the needs of the service area, managing performance and development needs to achieve work objectives and service priorities.
- Provide business support and administration to effectively contribute to the delivery and evaluation of specific programmes, projects, and work streams within the Reform Directorate.
- Contribute effectively to the design, implementation and maintenance of high quality management information systems and business support activities, providing comprehensive advice to stakeholders.
- Deal efficiently and courteously, with tact and diplomacy, to all queries and correspondence, both written and verbal from a wide range of internal and external customers.
- Use initiative and established procedures to resolve queries at the first point of contact or escalate when appropriate within agreed timescales and procedure.
- Update and extract information from management information systems accurately and competently as required including the retrieval and collation of reports to agreed procedure.
- Provide accurate research and analysis support where required and produce a range of high quality communication, such as emails, reports and briefing notes for various audiences and purposes including complex, confidential and sensitive correspondence.
- Complete all documentation and correspondence accurately and to a high standard in line with procedures and within agreed timescales.
- Provide support to senior officers as required, including attendance at meetings (both virtually and in person), taking of notes/minutes of meetings and supporting with the facilitation of meetings, workshops and events as required.
- Work collaboratively with colleagues and stakeholders to enhance the role of business support throughout the GMCA.
- To undertake any other duties commensurate with the grade and level of the post.
- Personal commitment to continuous self-development and service improvement.
KNOWLEDGE, SKILLS AND EXPERIENCE
Experience:
- Working in a busy work environment providing general administrative support and project support both virtually and in person
- Experience of dealing with a range of office systems and undertaking desktop research to support service delivery.
- Working to tight deadlines, prioritising work, using own initiative and responding flexibly.
- Working with stakeholders at different levels.
Skills:
- Communication – Interpersonal and negotiating skills in dealing with people at all levels including internal and external stakeholders, senior managers and politicians.
- Interpersonal Skills - Ability to communicate clearly, concisely, accurately and in ways that promote understanding.
- Planning and Organising - Provides work on time and to required standard and is capable of prioritising own workload in order to meet deadlines.
- Problem Solving and Decision Making - Ability to interpret rules and guidelines and know when something needs to be referred to supervisor.
- ICT Skills - Ability to use multiple applications, systems and associated software packages, including a familiarity with virtual working platforms, tools and systems (e.g. Microsoft Teams, Miro, Flinga).
- Literacy and Numeracy - Good literacy and numeracy skills to undertake calculations and produce written documentation.
- Administrative - Ability to use and accurately maintain effective administration systems in a rapidly changing environment and contribute suggestions to improve existing approaches to project administration and coordination.
- Analytical - Ability to engage with stakeholders to identify information needs and to know how to go about obtaining the relevant information. Also able to gather and analyse information, opportunities and problems.
- Commitment to Equality - Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.
Knowledge:
- Some knowledge of project management approaches, techniques or methodologies.
- Some knowledge of working in a public sector organisation
- Some knowledge of the role of the GM Mayor and GM Combined Authority
- Some knowledge and an interest in Greater Manchester social issues including work to improve outcomes for children and young people.
Job Types: Full-time, Fixed term contract
Contract length: 22 months
Salary: £25,878.00-£29,439.00 per year
Benefits:
- Company pension
- Flexitime
- Work from home
Schedule:
- Flexitime
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Experience:
- Project Management: 1 year (preferred)
Work Location: In person
Application deadline: 14/05/2023
