Project Manager, Product Delivery London, England
Mastercard
Full Time
London, England
67500 - 103564 GBP ANNUAL Today
Job description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Project Manager, Product Delivery - FTC
OverviewThe role is an 18 month FTC.
The MPMS Implementation team is part of Global Delivery Enablement (GDE) within the Customer Delivery organization. The team supports Customer implementations for the MPMS suite of Products for all regions, excluding APAC.
This role program manages complex customer implementations for both new and existing customers, working with both Global and Regional Product teams to take new features to market. The role will also act as the voice of customer delivery for the Global product team, ensuring customer delivery insights and data are utilised to grow and improve the onboarding framework.
Role & responsibilities
This role involves managing the overall project effort required to successfully onboard new customers and onboard new product solutions to existing customers. As the product solution expands the role is also accountable for ensuring new and amended features can be successfully onboarded in supported markets, working with GPI and regional product leads.
- Provide both business and technical subject matter expertise and support Customers and Internal Stakeholders (e.g., Product, Account Management, Business Development, LFI, etc.) during sales, pre-launch, launch, and post-implementation activities, which may include travel to the client locations to facilitate project discussions
- Responsible for all aspects of customer implementation, including consultancy, customer readiness planning, project management, customized testing, and go-to market approaches
- Accountable for integrating new products and features into the global implementation framework, aligned with Global Delivery Enablement.
- Partner with the regional product owners to ensure market readiness of new features is completed and available for customer onboarding to execute with agility and speed.
- Takes the lead as the primary interface between the customer and MasterCard during technical implementations where project complexity is tailored to meet unique customer need
- For Global and Strategic customers, deliver a customer delivery governance model ensuring the effective reporting of all projects at the overall program level, including leading internal and external steering committees with key stakeholders and customers.
- Collaboration with functionally and geographically diverse teams who support customer projects as workstream owners
All About You
- Superior client and industry relationship management skills and ability to build and maintain strong, positive working relationships at all functional levels within client organizations and internal MasterCard organization is essential.
- Excellent communication skills (verbal and written) and presenting right and relevant information to different audiences as appropriate. Will present to numerous audiences, including internal and client senior executive management and functional business partners.
- Ability to seamlessly integrate and implement technical solutions to meet business requirements. Proven competencies in positively influencing business and technical partners to meet and/or exceed business objectives.
- Extensive project management, problem-solving, and planning skills with a demonstrated record of successfully managing multiple projects with clients and internal business partners.
- Ability to quickly understand, assess, simplify, and articulate complex business and technical challenges/solutions. Raising risks and issues in a timely and appropriate manner for the audience.
- Experienced in identifying risks in project plans, able to mitigate and adjust plans to achieve committed timelines. Focus and driven by achieving dates.
- Must be high-energy, comfortable with uncertainty, proactive, and able to function under pressure to meet tight deadlines. Ability to thrive and effectively collaborate in a dynamic, fast-paced, team environment
- Self-starter with the ability to work independently and to work flexible hours as needed to support global delivery teams
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
