Retail Manager London
Job description
Avaliable Job Today JOB DESCRIPTION
Job Title: Retail Manager
Reporting to: Account Manager Classic Division
Location: Field Based
Overview:
CSA is a privately owned business dedicated to nurturing and developing highly selective brands in the UK Travel Retail channel. Established in 1991, it is today the foremost fragrance and cosmetics agency in the UK TR market, boasting a substantial market share within Heathrow, one of the world’s busiest airports.
In this role you will be responsible for developing sales in your area according to the company’s policy. You will be expected to manage employees and the overall efficiency of stores along with expanding sales productivity. You will be responsible for maximising sales and minimising costs, be an excellent leader and team player, with an eye for extra business opportunity. The role includes ensuring your staff give great customer service, monitoring the financial performance of the store as well as assuring the proper implementation of merchandising and overseeing pricing and stock control.
Qualifications, Experience and Skills
Essential:
- A passion for the brands
- Target driven and commercially aware.
- Excellent communicator with the ability to ensure understanding and motivate others.
- Ability to influence and build external and internal relationships.
- Demonstrable experience of being innovative and using initiative to drive sales.
- Manage budget control.
- Ability to work in a fast-paced environment.
- “Can-do” attitude
- Ability to be flexible and handle change in a positive manner.
- Excellent administration and presentation skills (including Excel, Word, Power Point, Outlook knowledge)
- High attention to detail
- Trouble shooting / Problem solving.
Preferred:
- Retail sales experience in a supervisory or account manager position
- Evidence of organizing and delivering successful events
- Experience of developing and managing others successfully
- Willingness to travel.
Core Responsibilities and Duties
Key Tasks:
SALES PERFORMANCE
- Responsible for rostering, ensuring the Beauty Consultant budget is used effectively to maximised coverage in stores.
- Carrying out a detailed analysis of weekly/monthly sales figures for each store and studying their evolution, reporting results back to Account Manager.
- Setting qualitative and quantitative monthly sales targets according to the brands market situation, the previous year sales figures, plus the current, following the years promotion plan.
- Monitoring the Beauty Consultants sales figures.
- Evaluating monthly results to set sales in line with the Beauty Consultants performance.
- Making regular on-site visits to ensure sales performance are achieved.
- Identifying problems and proposing solutions.
MERCHANDISING & STOCK
- Monitoring and managing with shop managers, and provide feedback to the Account Manager on stock levels (OOS, Overstock, MDQ levels, discontinued products, etc.)
- Reporting to Account Manager any issue with counter maintenance.
- Respecting merchandising sell out guidelines and follow each brand planogram.
- Discussing assortment per retailer with the Account Manager.
MARKETING ACTIVITIES: Launches & Promotions
- Ensuring all novelties are successfully launched.
- Make sure all POSM to highlight the novelty is sent in due time.
- Reaching qualitative and quantitative targets for each promotion.
- Setting the number of sales assistants for each promotion in line with the Account Manager.
- Contacting promotion agencies to review business and opportunities.
- Training sales staff in promotions.
- Before start of promotion, ensure all BC’s have GWP/testers and sales targets.
- Checking the decoration during promotional events to guarantee it follows the guidelines.
- Monitoring sales results every day during promotions.
- Providing the Account Manager with an analysis report on promotions.
PEOPLE LEADERSHIP
- Providing basic training to Beauty Consultants (new products, merchandising, and promotion of existing lines) and coaching them in sales techniques.
- Collecting information from sales assistants to define customer needs.
- Setting up monthly targets to the Beauty Consultants, following up on a weekly/monthly basis.
- Ensure staff loyalty and engagement for Shiseido Group brands.
- Selecting and recruiting new Beauty Consultants.
- Negotiating salaries and pay rises for Beauty Consultants in line with agreed budgets and Account Manager approval.
- Organising annual performance appraisals for direct reports.
- Organising and coordinating BC seminars together with Operational Marketing Department.
- Ensuring grooming standards as per CSA / brands policies are adhered to.
RELATIONSHIP WITH LOCAL TEAMS & COMPETITION
- Create and maintain contact with the main people at the airport (Beauty Trading Manager, Outer Stores Leader, Customer Service Leader, etc.)
- Liaise with them regarding merchandising, assortment, or logistics issues.
- Negotiate locally more visibility and space for promotions, TREX and tactical products.
- Monitor and analyse the competitors’ markets, products, and merchandising tools in the field.
- Regularly reporting to the Account Manager on competition and consumers’ feeling.
Salary: Subject to experience
Start date: TBC
Job Type: Full-time hours – 37.5 hours per week. This role requires flexibility around working hours and annual leave.
Job Type: Full-time
Schedule:
- Day shift
Application question(s):
- How many years retail sales experience in a supervisory or account manager position do you have?
Education:
- GCSE or equivalent (preferred)
Work Location: One location
