Project Manager London, England
Job description
WHO WE ARE
With over two decades of experience creating digital solutions that span across all customer touchpoints and deliver exceptional customer experience, we’re known for implementing best-of-breed, agile technology using rapid methodology that increases conversion, customer loyalty and revenue per client. We’ve built premium digital marketing, CRM, commerce and single view of customer solutions for household names in the B2B, retail and pharmaceutical sectors.
We support a wide range of B2B, B2C and D2C brands – from international and world-renowned retailers such as Harrods, Superdrug, The Body Shop and Office Shoes, to household names like Arsenal Football Club and Dreams beds as well as B2B brands such as Saint-Gobain, Brakes wholesale foods and LGC life sciences.
Voted B2B Website of the year and awarded the 2022 Resilience in Retail award with our client Brakes, Partner of the Year at the 2022 Mirakl Platform Pioneers Summit and SAP Customer Experience Partner of the Year 2021 just to name a few. With customer relationships of over 20 years, we’re dedicated to achieving successful commercial results for our customers and accelerating their digital growth.
WHAT YOU'LL DO
- Coordinate internal resources and third parties/vendors for the smooth execution of projects
- Ensure that all projects are delivered on-time, within the scope and within budget
- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility and coordinate budget estimates
- Develop a detailed project plan and project documentation to monitor and track progress and manage changes to scope, schedule and cost
- Manages and delivers across the whole projects’ digital lifecycle within quality, time and budget requirements, including post implementation reviews and continuous improvements.
- Support the Product Owner in managing customer expectations for project deliverables
- Report and escalate to management as needed
- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Ensure project-related and personal admin is completed on time and accurately e.g. timesheets, sign-off, resource planning/booking, expense submissions/approvals, project reports, compliance documents and training
- Use and continually develop leadership skills
- Proactively seek opportunities for client account growth to achieve sales and profit targets.
- Support the Senior Leadership in the design and implementation of the KPS project Management Framework and best practice processes for the entire Delivery Practice
- Organise, coordinate and mentor Junior Project Managers joining the Delivery Practice
- Work closely with all functional teams to build strong internal relationships
- Support the Senior Leadership with the management of Project Managers across different clients, projects, and work packages
WHAT YOU NEED
- Proven working experience in project management ideally in an agency environment with Ecommerce projects from inception to launch
- Excellent client-facing and internal communication skills
- Good organizational skills including attention to detail and multitasking skills
- Experience using Jira and Confluence
- Good working knowledge of Microsoft Office and/or G Suite
- A recognised project management certification such as Certified Scrum Professional, Agile PM, Project Management Professional (PMP) / PRINCE II certification is a plus
- Bachelor's Degree in an appropriate field of study or equivalent work experience
WHY KPS
- Flexible working environment
- Competitive rate
- 25 days annual leave with an extra day to do something extra special - volunteer/ charity etc.
- Bright and bubbly office in Wimbledon
- Private healthcare
- Maternity/ Paternity/ Parental Leave
- Flu jabs and eye tests
- Pension
