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UK Fraud focuses on the specific fraud threats the firm faces now and, in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate from the harms associated with fraud. UK Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

We are currently seeking an experienced individual to join this team in the role of Project Manager - Fraud Change and Implementation.

You will be aligned to the UK Fraud Control Design & Delivery team which ensures that essential systems and data are available to enable UK Fraud to conduct effective and efficient investigations and analytics. The team is proactive and future-looking, shaping fraud technology and promoting its adoption across the end-to-end Fraud operation.

Project Managers are involved at all stages of the project lifecycle, from change initiation, design and delivery, through to benefits realisation and will support more senior project managers. They may be located in BAU teams as well as Project teams.

Your responsibilities will include:

• Planning, mobilising and directing projects of medium to high complexity and scale, end to end delivery of a single project, cluster projects or workstream of a larger project
• Defining the project approach, building stakeholder buy-in around the project plan, commitments and changes, Managing delivery proactively, balancing scope, schedule, communications, budget and risks
• Defining resource needs, responsibilities and schedules
• Promoting and taking accountability for project quality (quality assurance processes)
• Capturing, analysing and documenting of business process (including IT processes)
• Designing of solutions and change interventions including training and communication
• Mobilising and running of effective project governance
• Managing relationships with internal and external stakeholders
• Reporting progress, issues, dependencies and risks to project leadership and committees (as appropriate) and making recommendations to influence decision making in order to maintain progress towards delivery and benefits realisation
• Providing guidance and maintaining a focus on how the project aligns to wider UK Fraud Strategy
• Depending on the field in which the Project Manager is located, a working level knowledge of a particular field may be required.

To be successful in this role you should meet the following requirements:

• A passion for protecting our bank, customers and society from fraud whilst delivering an exceptional customer experience.
• Proven experience of delivery of projects of medium to high complexity and scale within regulatory or compliance change, preferably within the financial services industry and ideally proven experience of managing projects leading to the Bank fraud controls improvements (technology changes).
• Strong interpersonal skills with the ability to communicate technical matters effectively with senior leaders and business sponsors.
• Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to project success.
• Requirements gathering experience and conducting design activity, with a mix of business focused products/ projects.
• Takes ownership of critical issues and ensures resolution within agreed timescales and implements mitigating plans against identified risks and issues (effective escalations).
• Experience of Agile ways of working desired.
• Proficient in Confluence, JIRA, PowerPoint and Excel.
• A PMP or PRINCE2 certification or training would be desired but not essential

The base location for this role could be either Birmingham, Leeds, Chester, Edinburgh or Sheffield. The role will require occasional nationwide travel.

You’ll achieve more when you join HSBC.

At HSBC we look to enable our employees to better balance their work / life priorities and have the flexibility required to meet challenging needs as they progress through different life stages. Where possible we will consider the following flexible working options: part-time working, job sharing, term-time working, and working from home and staggered hours. If in considering a role with HSBC you have a need for some flexibility in your working arrangements please discuss this with the recruitment team in the early stages of the application process.

HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you