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BCD Meetings & Events: Project Administrator/ Reservations Agent

About us:

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate, and change behaviour for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion, and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,500+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table. In the UK we have a team of around 360 located across four BCD offices or remote based.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at bcdme.com/careers and take a look at our YouTube channel https://lnkd.in/gCtyfpt

About the role:

We are looking for a Project Administrator/ Reservations Agent to join our dynamic team. In this role, you will act as the primary customer contact for our incoming group accommodation/ housing requests and this role is to work on an array of clients in a variety of industry sectors.

Do you work in a Customer Service environment, seek to exceed client expectations, are used to dealing with multiple requests and working within Service Level Agreements? Sound like you? Read on!

As a Project Administrator, you will:

• Deliver an innovative, quality, accommodation/ housing service that consistently exceeds client’s expectations.
• To ensure relevant customer service levels are understood and consistently met or exceeded and to be suitably conversant in all relevant systems, and processes in line with customer requirements.
• To be fully conversant with the BCD Venue Search booking platform (training will be provided)
• Continually develop excellent venue destination knowledge through building positive relationships with key supplier contacts, attending familiarisation visits, destination workshops and webinars.
• Consistently apply and demonstrate venue and destination knowledge to all customers.

Your good at:

• A background in customer service and/or a desire to delight customers by exceeding their expectations
• Proficiency in Microsoft Office (primarily word and excel) you will also have experience of entering and extracting data from databases.
• Detail orientated, comfortable at communicating at all levels – both written and verbal
• The tenacity to give your best and turn challenges into solutions, even when doing so is difficult
• Driven to do what’s right by acting with integrity, communicating clearly and transparently
• The want to solve it together as a team by building and maintaining trust-based relationships
• Able to act with purpose while juggling multiple priorities, adapting to change effectively and positively
• Motivated to feed the future and develop yourself, your expertise, and your skills

You might also have:

• Previous experience of working within the M&E, travel, hotel or hospitality industries
• Experience using booking systems, for example Cvent
• Negotiating and contracting experience

Our Benefits for this role:

• Life Assurance x1 your annual salary
• 23 days holiday plus bank holidays
• Birthday day off
• Holiday Purchase Scheme - allowing up to 5 additional holidays days
• Discounted rates on Hotels & Travel
• Gym & Fitness Discounts
• Pension Scheme
• Company Sick pay
• Lifestyle Benefits

You should know:

• Hybrid role with 2-3 days required per week in our Derby office.
• Our standard working hours are 9:00am -5:30pm with an hour break.
• You may be required to go on site on occasion in the UK or overseas.
• You must have the right to live and work in the UK.

How to apply:

Click apply now to be considered