project manager Remote
Amber
Full Time
Remote
50000 - 12.04 GBP ANNUAL Today
Job description
Description
The Mobilisation and Engagement (M&E) Team represent the Community Utilities brand throughout the lifecycle of our relationship with each site from acquisition into business as usual. The Onboarding Manager plays a key role in ensuring that all new sites are mobilised successfully. The Team is also responsible for trouble shooting and support for existing sites where there are issues or opportunities for improvement. Where sites are offboarding from our services the team project manage this activity ensuring that the residents transition across to their new provider seamlessly.
What will you be doing?
- Working with the Head of Mobilisation to develop and document plans for onboarding each site agreeing these with internal delivery teams and external contacts (client, managing agents, subcontractors) as appropriate.
- Project manage delivery, with transparent communication and reporting including risks, delays and changes in expected timings.
- Facilitate and support the regular internal and external update meetings to review progress and agree actions to resolve any barriers / risks.
- Identify solutions to issues by applying problem-solving techniques.
- Obtain information from clients and their contractors as necessary to complete onboarding and updating relevant systems e.g. meter schedules, resident information.
- Develop and continuously evolve tools and templates for planning, tracking and reporting progress clearly and concisely. Link these with key systems, in particular Salesforce, where appropriate.
- Support Head of in the development of improvement plans for sites with issues suggesting solutions and working with subject matter experts in the business to develop solutions.
- Coordinating and leading regular site visits with relevant representatives from the business including hosting resident drop-in sessions.
- Planning and leading site visits targeted at resident debt reduction working with Finance.
- Support Head of in the development of offboarding plans working closely with site and internal stakeholders to ensure final billing and payment reconciliation is completed in a timely manner.
What does good look like?
Essential
- Project Management Qualification
- Extensive experience in client on-boarding or project management of business change projects
- Solid project management experience and working knowledge of relevant techniques
- Strong client management skills
- Exceptional administration and personal organisation skills
- Persuasive communication and interpersonal skills
Desirable
- Experience of using Salesforce would be an advantage
- Experience of working with Property clients
- Experience of the utilities industry
Why Choose Amber?
Joining an incredible group of people, all on a journey to save the planet, why not? But really… the biggest reason people choose stay at Amber is down to our culture. We have a friendly, informal and relaxed culture, where you are encouraged to bring your true self to work day in, day out. We offer a flexible working environment meaning, you can work where, when and how you want to. We focus on output above everything else. Aside from this, we do also have our competitive benefits package… and not forgetting that we do have an unbeatable view from our Cardiff City Centre office, featuring a fully stocked bar, pool table and lots of plants!
- Private medical care
- Birthday day off
- Income protection
- Monthly, quarterly and annual social events! Click here to view more on our trip away for Amberfest!
- Enhanced primary and secondary caregiver scheme
- Loyalty vouchers
Here at Amber, we see diversity and inclusivity as a priority and we are always looking for individuals who bring something different to the team. We are an equal opportunity employer and we welcome applications from all backgrounds. We use blind sifting at application stage to support this, meaning your details are anonymised aside from your work and educational experiences.
About Amber
Amber grew from the belief that the utilities industry was ready for change. That businesses being overcharged and underserved by their consultants deserved better.
So we dedicated ourselves to providing a genuine alternative - and set about becoming a partner businesses could trust to look after their best interests.
Amber
www.amberlp.com
La Porte, United States
Raymond Shrum
$5 to $25 million (USD)
201 to 500 Employees
Company - Public
Construction
1991
