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Here at National Highways, we have an exciting opportunity for a Project Support Officer to join our Major Projects directorate as part of the Regional Investment Programme division (RIP) within the Southwest.

The successful candidate can be based at either of our Bristol or Exeter locations, however here at National Highways, we have a hybrid working approach, meaning the role will include a combination of attending the office and other National Highways offices / sites along with agile working from home.

The key purpose of this role is to support and enable the delivery of capital investment projects in the Major Projects directorate. This role encompasses the delivery and coordination of project and administrative support to a wide range of internal and external stakeholders to time, quality and within budget. Therefore, it is crucial that the individual for this role is proactive in their approach and can take the lead in pushing forward for project objectives.

What you'll be leading on

• Provide comprehensive project support for project management activities including finance, document control and scheme governance ensuring the accuracy and quality of project data and compliance.
• Operate many administrative processes, ensuring that these are delivered accurately on time and in with line with defined procedures and standards.
• Support with timely preparation of meetings and engagements with internal and external stakeholders, taking accurate minutes/records where required.
• Develop and sustain effective working relationships with key stakeholders in National Highways and the supply chain.
• Co-ordinate high-quality responses for customer contacts and ensure correspondence, such as responses to complaints or customer enquiries, are drafted and completed to high standards and in a timely manner.

To be successful you will have

• Exceptional organisational skills including managing multiple tasks to deadlines
• Experience in the use of business information and IT systems (such as document management) with the ability to manage information and create reports.
• Experience of answering queries, drafting and managing correspondence, with great written and verbal communication skills.
• Experience of delivering great customer service.
• Evidence of being a strong collaborator, to gain the involvement and engagement of a wide range of stakeholders.

A bit about us

RIP is responsible for the development and delivery of junction improvements, bypasses, projects of National significance and major infrastructure projects. We deliver capital improvements that will help to grow the economy and deliver wider social benefits and improve infrastructure.

We strive to be creative and exploit digital and technological opportunities whilst maintaining the highest standards in Safety, Health, Wellbeing and Customer Service to deliver great projects.

Want to know more?

To request a copy of the role profile, please contact [email protected] quoting reference number #3960