Telephone Account Manager Remote
Job description
About the Role
At LV= General Insurance (LV= GI), we go above and beyond to help our millions of customers look after what they love. Putting our people first, and our customer at the heart of everything we do, we’ve made it our mission to become Britain’s best-loved insurer.
Having joined the Allianz family, we’re proud to be one of the largest personal insurers in the UK.
Our purpose is ‘We secure your future’ for our employees, our customers and the wider society. This sits at the heart of our business.
About Your Opportunity
LV=GI have a fantastic opportunity for a Telephone Account Manager to join the LV Broker Distribution team. You will be working within an agile team as a homebased employee.
The Telephone Account Manager will provide account management and the development of a panel of business partners, promoting the LV=GI products and proposition by building and maintain strong business relationships with the relevant managers in the partner organisations (existing and new) to ensure alignment of goals and delivery against plans
Your Focus:
Develops and maintains high-level management relationships with the senior personnel within the account base to deliver profit and growth in line with the Corporate Plan targets. Creates accounts plans and manages performance against plan, taking corrective actions where required.
Design and implement account strategies for growing existing accounts and acquires new business from prospective partners.
Provides regular reporting, feedback and market intelligence, as required by the company, within agreed guidelines and format. Provides market and competitor information as and when required
Develops, communicates and implements the individual broker and/or panel plans to deliver in line with the Corporate Plan targets. Engages supporting teams regularly to maintain focus.
Develops strong relationships with the partnership(s) (existing and new customers) and key personnel to fully understand their business, trading models and organisation structure in order to negotiate strong commercial outcome and facilitate appropriate internal stakeholder engagement.
What We're Looking For
You will have previous experience in business to business relationship/account management, and experience managing or participating in high level relationships. A background in General Insurance and/or Broking is desirable.
You will have experience of working with cross-functional teams to achieve customer profitable growth objective with the ability to develop and implement customer strategies
You will have excellent written and verbal communication skills with the ability to explain complex or technical information in a simple way. You will enjoy problem solving, and when required, have the ability to influence and negotiate to achieve great outcomes.
You will have excellent planning, organisational skills and the ability to produce, understand and interpret statistical information. You will have the ability to deliver accurate work under pressure against agreed deadlines with.
You will have knowledge of FCA Regulation and Broker governance procedures
Ways of Working
We are delighted to confirm that we are now a hybrid working business. As a Telephone Account Manager, you will be working within an agile team as a homebased employee.
About the Rewards
We want you to love what you do that’s why we’ve put together a benefits package that recognises and rewards a job well done.
We’ll give you:
Flexible working opportunities – many of our employees job share or work part-time, flexi-time, or compressed hours. Our new hybrid working model now offers all employees the option to work from home 3 days a week and 2 days in the office.
26 days' holiday – which increases after two years’ service to 28 days
A competitive pension for which LV= will pay twice the amount you pay, up to 14% (please click here to read more about it)
An annual bonus scheme based on company and personal performance
A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance)
A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance.
To find out more about our benefits and rewards, please click here.
Our Values
Our company values drive everything we do - and they are:
Be Brave | With Heart | Everyone Counts | Inspiring Trust
LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long-term health conditions.
Here at LV= we always love to hear from great people, so don’t forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.
