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Job description

Function: General Assistant

Location: Liverpool

Campanile hotel Liverpool are looking for a General Assistant

About Campanile hotels - ‘Hotels for People. Moments for sharing’

Campanile is one one of the six brands of Louvre Hotels Group, the fifth largest hotel chain in the world. Campanile hotels are two/three-star hotels and are characterised by the homely atmosphere and the informal, but professional contact with our guests. There are 17 hotels across the UK in cities such as Liverpool, Manchester and Glasgow. The number of rooms in our hotels varies from 47 to 130 rooms. Most of the Campanile hotels also have a restaurant, bar and one or more meeting rooms.

Being A General Assistant at Campanile hotel Liverpool

Working at Campanile hotels means working in a small but happy and tight-knit team. We work together to ensure our guests feel at home and most importantly, enjoy their stay with us. You’ll be a natural team player and be able to see the bigger picture in an environment where there is always something happening. The main focus of a General Assistant team member is to greet customers and check they are enjoying their experience, as well as manage customer complaints. Guests need to feel engaged, making sure their expectations have not just been met but also exceeded. Whether it’s a quick breakfast or a full evening meal, our staff will go above and beyond for our diners, ensuring guests always look forward to a return visit. In addition, you will be trained on Opera to check guests in and out of the hotel.

As a General Assistant you will be involved in duties such as:

• Participate in the organisation of department for service

• Clean restaurant (furniture & floor)

• Prepare the table settings

• Prepare the back of house

• Prepare the meeting room & coffee break

• Welcome the guest. Take the food and drink order. Service of the food and drink. Ensure guest satisfaction. Clean the table away

• Participate in the after-service cleaning. Clean the guest crockery, clean the washing & restaurant area, clean the bar area, clean crockery for guest usage

• Check guests in and out

• Reception daily tasks

Knowledge and Skills required:

Training

• Prior hospitality training

Experience

• Prior experience (1 year) in a branded environment in the hospitality industry

Expertise

(job-knowledge, technical skills)

• Basic food hygiene HACCP

• Knowledge of health & safety procedures

• Knowledge of service practices

• Ability to understand & follow guidelines

• Conversational English

Behaviour

(human qualities)

• Working in a team

• Communication skills

• Ability to work under pressure

• Hard worker & committed to work

• Sense of organisation

• Positive attitude & sense for detail

• Good personal appearance

• Punctual

Let’s talk benefits:

• Hotel Entitlement – 28 days

• Competitive salary/hourly rates

• Discount at out hotels worldwide

Do you fit the bill?

This is a varied role and would suit someone who can work independently as well as being an excellent team player. If you think this sounds like you, please apply directly to Campanile by the deadline above.

Job Types: Full-time, Part-time, Permanent
Part-time hours: 16-32 per week

Salary: £10.42 per hour

Schedule:

• Every weekend
• Monday to Friday
• Weekend availability

COVID-19 considerations:
All staff are given PPE.

Experience:

• customer service: 1 year (preferred)

Work Location: In person

Reference ID: GACAMPLIV