Production Print Field Technician - Milton Keynes Milton Keynes, England
Job description
Here at Konica Minolta, we are leaders in the provision of managed print and document workflow solutions, enterprise content management and technology optimisation. In the changing world, we are on a journey of transformation to increase our digital software offerings in line with customer demand and workplaces of the future.
We are seeking a Field Service Technician who puts the customer at the heart of all activity ensuring the customer receives exceptional customer service in a high paced environment. Represent the company with a professional and committed attitude in line with the delivery of world-class standards.
What will you be doing?
- To achieve key performance targets as directed in order to maintain optimum customer satisfaction
- Achieve key SLA's as directed in order to maintain optimum customer satisfaction
- To respond to call outs in a timely and professional manner, identify and resolve technical faults and undertake all technical modifications as they arise.
- To install and network Multi Functional Devices on the customer premises to the customer's satisfaction
- To provide advice and training to customers on all aspects of the machines functions in order to ensure customers are fully aware of and utilise the full capabilities of installed device.
- To undertake relevant training as directed, which will include computer based training, in order to ensure up to date knowledge is maintained of all Konica Minolta Multi Function products, to include overnight residential training as required.
- To undertake all repairs in a safe manner and in accordance with manufacturers recommendations and Health & Safety legislation.
- To complete all necessary reporting requirements and paperwork in an accurate and timely manner
- To effectively use technology tools such as tablet and Laptop in order to ensure continuous improvements in service delivery
- To maintain car or walking stock to required standards
- To support or respond to service call outs for other service teams as necessary.
Who are we looking for?
Essential
- Up to date with current office machines portfolio
- Outward Professional track – Pathfinder
What can KM offer you?
Culture
Our culture is centred on embracing a #growthmindset, inspiring excellence and encouraging teams and leaders to bring their best each day. We are proud to announce that we have officially been certified by the Top Employers Institute for our exceptional employee offerings for the fourth year in a row. We have several Employee Network Groups (inc. Women's Network Balance, LGBTQ+ Network Vibrant and Breathe our Health and Wellbeing network)
What's in it for you? Here are some of what to expect
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life insurance which provides protection and peace of mind.
Wellness – We want you to be your best self, so you'll have access to WeCare, a virtual health and wellbeing service that offers you and your family 24/7 access to thousands experts. As well as lots of wellbeing initiatives and programmes run by colleagues within our Breath network. We offer everyone the chance to take a paid day off for volunteering for a charity of your choice, and an extra days to take whenever you want to focus on your wellbeing.
Annual leave – Up to 26 days annual leave per year, with the flexibility to purchase more days through our flexible benefits programme.
Bonus – We do our best work to succeed together. When goals are reached, you'll be rewarded through our bonus scheme.
