product support

product support Morden

Buhler Trading Inc. (Farm King)
Full Time Morden 30 - 20 CAD HOURLY Today
Job description

Job Summary:
Provide dealer network with service support/information to assist with troubleshooting and repair of short line products. Provide assistance directly on the field in Canada and the USA.

Qualifications:

  • Familiar in the operation of farm machinery or an ag background considered an asset
  • Solid background in mechanical, hydraulic and electrical systems
  • Excellent Problem solving skills
  • Multi-task professional and strong customer service.
  • Strong English; verbal and written communication skills
  • Proficient at Microsoft Office, Excel, Word, Power Point and Lotus Notes
  • High degree of accuracy and attention to detail
  • Strong planning and organizational skills, ability to work under minimum supervision
  • Must hold and maintain valid driver’s license
  • Available to travel (about 50% to 75% of the working schedule), hold a valid passport, able to enter US

Key Responsibilities and Duties:

  • Provide dealers with technical assistance with different methods (field work, phone network, and emails).
  • Support Territory Sales/Inside Sales, Product Marketing and Service Parts with technical issues
  • Work with Engineering and Quality Departments to assist with product quality improvement
  • Work with production to help resolve problems and improve product quality
  • Attend meetings, develop technical documents and reports
  • Visit dealers/customers and participate in Farm Shows, Demo’s and Field Days
  • Be able to travel to the USA and Canada to support our customers. Must have a valid passport and the rights to cross the border freely.
  • Be available to help other departments when requested by the management

Working Conditions:

  • Long periods of sitting, standing, bending, driving.
  • Heavy lifting
  • Conditions vary according to location
  • Demanding, stressful

Job Type: Full-time

Salary: $20.00-$30.00 per hour

Benefits:

  • Dental care
  • Life insurance
  • Paid time off
  • Vision care

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay

Application question(s):

  • Can legally work in Canada

Work Location: In person

product support
Buhler Trading Inc. (Farm King)

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