Band 8a Service Manager – Children’s Inclusion Services Group Birmingham, England
Job description
The following exciting opportunities are as a direct result of a large-scale ‘Strengthening Operational Structures’ transformation programme recently undertaken. The Programme has resulted in the development of a leadership framework that will facilitate improvements in clinical service delivery for patients within our community and support our objectives.
An exciting opportunity has become available for two highly motivated, innovative and experienced Service Managers to join as operational leads within the Inclusion Services Group.
We are looking for individuals who want to be part of the development of a new management team, focussed on delivering safe, high-quality care in the community to children, young people, and families across the whole group of services, which includes Speech and Language Therapy, Occupational Therapy and Physiotherapy services, including traded teams, the Paediatric Eye Service, Community Paediatrics, Neurodevelopmental Pathway (NDP) and Child Developmental Centres.
One post will operationally lead as a Band 8a Service Manager the Speech and Language Therapy, Occupational Therapy and Physiotherapy services, including traded teams, and the Paediatric Eye Service.
The second post will operationally lead as a Band 8a Service Manager the Neurodevelopmental Pathway (NDP), Community Paediatrics and Child Development Centres (CDC’s).
Travel across sites within Birmingham will be required.
The post holder will be responsible for the operational management and service improvement of services listed in Appendix 1 adjoined to this job description.
The role involves working in partnership with the Service Clinical Manager to ensure the effective provision of high quality, safe services listed within Appendix 1, against agreed outcome measures, service level agreements, activity and financial targets.
The Service Manager will, along with the Service Clinical Manager, lead on the development of relevant services and see that they contribute to the performance of the Division overall.
The Service Manager will work closely with the Divisional leadership team to provide caring, inclusive and compassionate leadership and support the Division and Trust in being a “Great Place to Work”.
The post holder will oversee the allocation of resource across the respective services in collaboration with the Service Clinical Manager. This will include rota management, demand and capacity modelling, clinic/slot utilisation, management of DNA and cancellation rates as well as overseeing recruitment and retention of workforce across the respective services. In addition, the post holder will act as a point of escalation for staff within the service to ensure smooth delivery of service(s) as well as addressing any non-clinical issues impacting on service deliverability (eg Estates/IT).
Interview date: week commencing 17th April 2023
Be Part of Our Team...
BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.
If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you.
Along with the Service Clinical Managers and Group Managers, we are striving to deliver high quality, effective clinical services, with practice that reflects the core values of our organisation – caring, open, respectful, responsible, and inclusive.
- To provide operational leadership for the Service with the Service Clinical Manager to ensure the effective provision of high quality, safe clinical services for patients against agreed outcome measures, service level agreements, activity and financial
- To provide strong visible, inclusive and compassionate leadership across the Service.
- In partnership with Divisional colleagues, to constantly review and improve the service(s), taking into accont local and national guidelines and guidance from professional leads
- To ensure that effective strategies are in place for the Service and that key elements of the Service are joined up within Divisional business plans.
- To ensure that the Service manages its expenditure within the agreed delegated budget and contributes towards the financial management of the Division, ensuring any opportunities for increased efficiency are realised in liaison with the Service Clinical Manager.
- To lead on the development of productivity and efficiency outcomes for the Service and the implementation of robust Cost Improvement Plans (CIP).
- To lead on the demand and capacity profiling across the services within the Service, ensuring workforce plans reflect the demand profile and appropriate delivery of the required activity.
- To ensure processes and systems are in place to monitor the performance and activity of Service(s) listed in Appendix 1.
- In collaboration with the Service Clinical Manager, promote effective structures and processes and a culture of delivery and collective working and ensure robust communication systems exist for the dissemination of information to teams.
- The post holder will support the Divisional on-call rota where requested.
