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Product Support Analyst

Indeed Job Post

Company Introduction

Sollertis are a Software developer and services provider specialising in building modern, Agile IT Service Management Solutions. Since our inception, Sollertis has worked with hundreds of clients in both public and private sectors, providing IT Solutions that drive businesses forward. Using our unrivalled expertise and experience, our clients have been able to harness the potential of IT to automate processes, improve efficiency and implement new features and tools to enhance service quality and productivity. Our unparalleled ability to integrate new tools and create new solutions in the Ivanti platform makes us the natural choice for organisations looking for IT Service Management that provides real value for the whole business.

We pride ourselves on our Customer-Centric approach, with consultants working closely with clients, ensuring our solutions are adapted to the specific needs of their business and deliver value to the organisation.

The Role

If you are looking to kick start your career in IT, have a passion for IT, have an interest in troubleshooting and have excellent communication skills, then this role could be ideal for you.

Sollertis is looking to recruit an Application Support Analyst with a view towards developing the candidate into a more senior role within our Software Development division; this role is ideal for someone looking for good career progression.

We seek an enthusiastic and customer-oriented Application Support Analyst to join our Product Development team. This is an exciting opportunity for a career-hungry candidate.

• You will be tasked with supporting our internal and external customers on our in-house developed chatbot.
• You will work collaboratively with colleagues across development and services teams to ensure we meet our goal of customer success excellence.

The role will begin with basic responsibilities and evolve into one where you take full responsibility for the following tasks.

• Being the first point of contact for all incidents/requests via email and phone calls
• Escalating issues where appropriate
• Always provide efficient and professional customer support
• Perform and maintain daily system checks.
• Updating IT records and documentation
• Form part of the Product QA team
• Design and implement proof of concepts and demo systems.
• Any other tasks deemed relevant for the role.

Key Skills

If you want to turn your passion for IT into a career, this could be your ideal role. Whilst you do not need formal IT experience, you will need a genuine interest in IT and technology to succeed as an Application Support Analyst. We ask that you have the below skill set to apply for this role.

• Knowledge of office software (Word, Excel, Outlook etc.)
• Strong data manipulation and Microsoft Excel skills
• Enjoy developing software solutions.
• Good communication skills at all levels
• Strong documentation skills
• Ability to work quickly and accurately to meet tight timescales.
• Ability to take a methodical approach to system analysis and data structuring activities.

Desired Skills

• BTEC L3 in IT or equivalent will be beneficial.
• English and Maths GCSE (Grade C/4 or above)

Benefits

Work should positively impact your personal life, so we strive to help everyone at Sollertis have the right work/life balance.

We offer a pension scheme which Sollertis also contributes to, unlimited annual leave, additional days off for volunteering work, free external training courses to help progress your career and skillset, flexible working hours to ensure you work around your peak working hours, and a friendly working environment. We also trust our staff and happily allow working from home whenever required.

Sollertis is part of a TechScheme, allowing you to purchase the most up-to-date technology whilst spreading the costs across a year. We are also signed up for perks at work, giving hundreds of discounts and perks whilst shopping.

Salary Brackets

We publish skills and attributes matrix to all employees, allowing for open and transparent position and pay discussions. No matter where you work in Sollertis, you will know what we expect and what to expect from others. Using the published skills and attribute matrix, employees have a clear path to follow to earn a promotion or pay rise.

Team leads will host annual pay reviews with all employees, providing a platform for the less confident employees to discuss pay without feeling stressed.

Your starting salary will be based on your experience and the skills you can provide.

Additional Information

This full-time role would initially be from 9:00-17:30, Monday to Friday. We encourage early submissions of applications, as these will be considered on receipt and suitable candidates invited for interview. We reserve the right to withdraw the advertisement early if the vacancy is filled before the closing date.

If this sounds like the ideal place for you to start your IT career, please APPLY today for the role of Application Support Analyst.

We look forward to receiving your application!

Job Type: Full-time

Salary: £15,225.00-£23,345.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Flexitime
• Free parking
• On-site parking
• Paid volunteer time
• Private medical insurance
• Sick pay
• Work from home

Schedule:

• Flexitime
• Monday to Friday

Ability to commute/relocate:

• Swindon: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Work Location: In person