Product Owner – eCommerce Customer Journeys Bristol, England
Job description
Summary
About us
Dyson is a unique global technology enterprise. We pioneer. Our biggest category today didn’t even exist a few years ago. We are focused on solving the problems that others have ignored, solving them first using our technology and ingenuity. To achieve this, we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are.
We’re growing fast. The ambition for our Direct-to-Consumer business is huge. At the centre of this is our Product Management function. Our goal is simply to make Dyson.com the best user experience in the market. We have a passion for crafting beautifully simple, easy-to-use interactions for owners and customers. Our Product Owners understand how people engage and interact online and are passionate about harnessing the latest technology to develop superb customer and owner experiences.
We always put the customer first and in doing so, we find KPIs fall neatly behind. With more than 30 direct markets and growing, the ambition is matched with a multimillion-pound development budget. Based in our Bristol Digital Hub – you will be surrounded by a multi-disciplined team consisting of Analytics, Creative/UX, Technical Architects, Business Analysts, and Delivery Managers – all focused on creating world-class journeys.
We're committed to our campus culture and want to have people collaborating, developing, and learning from each other, five days a week. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.
About the role
As our Product Owner for eCommerce Customer Journeys, you will own and drive the vision and roadmap for Dyson’s eCommerce customer journeys, defining and obsessing about hitting strategic outcomes, driving our Direct business, and validating everything through benefits realisation analysis.
You will prioritise demand, manage product backlogs, and work in cross-functional scrum teams supported by UX research, A/B testing, analytics, development, and commercial, to deliver end-to-end transformational change. You will attend all key scrum ceremonies, sign-off user stories, and attend sprint demos and stand-ups. You will drive product feature adoption through the development of playbooks and reporting.
You will manage a complex global stakeholder community through regular communications that are tailored to the audience, building strong relationships with Dyson’s strategic partners (e.g., Adobe, Salesforce, Google), to evolve our product.
About you
- A proven track record of working in a digital role ideally within eCommerce
- A self-starter, with a demonstrated ability to deliver results in a fast-paced environment with changing priorities
- A customer-centric drive, with a focus on the use of high-quality data and insight to fuel decision making
- An impactful communicator, with excellent written and verbal communication skills, comfortable speaking to both technical and non-technical teams
- Outstanding teamwork and collaboration skills, with the ability to manage a complex group of stakeholders
- Passionate about technology, eCommerce trends, and user experience
Benefits
Financial
- Performance-related bonus scheme
- Competitive pension scheme
- Life assurance
- Discounts on Dyson machines and retail discounts
- Free bus travel to and from campus (from Bristol, Bath, Chippenham, and Swindon)
Lifestyle
- 27 days’ holiday (plus bank holidays)
- Free on-site lunches, fruit, and hot drinks
- Free on-site sports centre, gym, hair salon, and lifestyle assistance (concierge)
- Electric vehicle salary sacrifice scheme
- Ability to purchase additional holiday
Health
- Private medical insurance and dental insurance
- Employee assistance programme, digital GP, on-site physio and GP, prescription service, fertility treatment support
#LI-JM1
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
