At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

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Customer Journeys Design Product Owner

Popular is looking for a talented and passionate Product Owner that join us in the creation of best-in-class omnichannel origination journeys and customer experiences. The Product Manager is an entrepreneurial leader with a user-centric mindset.

The Product Manager must have exceptional problem-solving skills, be an effective communicator that uses his/her abilities to successfully collaborate with others, able to lead and influence product conversations, build consensus among a wide range of business partners.

This role requires a high level of curiosity, willingness to challenge the status quo and be an advocate for the user needs. It is a hands-on product management position that works across the entire product lifecycle from discovery and ideation, customer experience design, process optimization, development, implementation, delivery, post launch support and ongoing optimization.

In this position, you will:

• Lead the ideation, development, launch and ongoing management of product to meet KPIs of assigned end-to-end origination journeys that are consistent with strategic objectives and vision
  
• Define and prioritize product roadmap, release planning, and development and communication of business requirements
  
• Drive organizational change to adopt omnichannel strategies and in collaboration with channel owners define channel orchestration, seamless transitions, and consistency of the experience across channels
  
• Collaborate with UI/UX team to design engaging user experiences and communication journeys
  
• Identify pain points across the designated journey and own front-to-back process optimization across the deliver you the service
  
• Leverage product data, stakeholder, and client feedback to define and prioritize requirements
  
• Partner with a wide range of stakeholders across the organization (e.g., business, technology, risk, cyber & fraud, legal & compliance) to ensure the product meets requirements and enable business growth
  
• Build and maintain prioritized product backlog
  
• Anticipate user needs and wants through market trends, user research and product data evaluation
  
• Work closely with development teams in an agile environment
  
• Ensure that acceptance criteria are met prior to launch
  
• Actively monitor feature progress, risks and scope to anticipate and mitigate issues
  
• Define and track KPIs and product/program adoption and usage metrics – evangelize for adoption
  

To be considered, you will need:

Minimum Qualifications

• 3 years of experience in Product Management, Customer Experience, Process Improvement or Digital Banking. Alternatively, equivalent competency analyzing, designing and improving user experience to drive business outcomes
  
• Undergraduate degree or equivalent competency in information technology, business management, marketing or a related field
  
• Demonstrated ability to influence, negotiate with and gain buy-in from stakeholders
  
• Demonstrated experience understanding and advocating for the client and prospective clients needs to deliver best in class experiences
  
• Demonstrated ability collecting and using data to make product decisions
  
• Demonstrated ability managing and measuring product success
  
• Demonstrated ability translating user requirements and feedback into work items
  
• Ability to understand underlying technologies, data and design of solutions
  

Preferred Qualifications

• Demonstrated ability developing work items for development, design or data teams
  
• Knowledge of modern software development practices and concepts, such as Agile development
  
• Understanding of Design Thinking principles
  
• Knowledge of user research methodologies, such as A/B testing
  

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

If you have a disability and need assistance with the application process, please contact us [email protected]. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

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Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.

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