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Shawbrook has been on a transformational journey, making successful changes to many aspects of the bank including the way our teams are organised to build products, our technology stack as well as key capabilities in design, data, and a product-led way of working. As Product Operations Manager, you will be integral to the successful scaling of our Product organisation. You will be working alongside the CPO and other Product Leaders and play a key part in defining and embedding the strategy, operating model and processes for the Product organisation, encompassing the disciplines of Product Management, Experience Design, Business Analysis and Data Analytics.

The key responsibilities of this role involve bridging knowledge and processes across Product teams, embedding an effective Product organisation across Shawbrook, and developing a world-class product tech stack to enable Product teams to effectively create products which meet our customers and colleagues needs.

Strategy and Communications

• Working with the CPO and across all Product leaders, manage the product roadmaps across all product initiatives.
• Embed the Product culture and ways of working further within Shawbrook by uncovering ways to communicate, educate and inspire colleagues across the organisation.

Knowledge sharing and best practices

• Drive and iteratively improve how the Product organisation facilitates collaboration and knowledge-sharing.
• Streamline and automate processes by research, discovery and implementation of best practices.
• Help facilitate the scaling of product teams across the bank with consistency and control.

Product tech stack

• Be the point person on Product and Design tooling to ensure the best outcome on product quality based on the cost spent.
• Curation of templates, guidelines, how-to references and resources to maximise efficiency of Product teams.

You are:

• A storyteller.
• You understand the importance of persuasive communication, and the benefits on a team and organisation when done in the right way.
• A role model for collaboration and creating alignment across teams. You are consistent and predictable in your approach.
• The type that thrives in ambiguity and enjoys creating clarity for the team to accelerate.
• Someone who has in-depth understanding of operational effectiveness and how it can supercharge teams in any discipline.
• Someone who relentlessly strives to optimise systems and processes to improve an outcome.
• Data and insights driven, someone who constantly thinks about how to better understand customer needs and challenges.
• One who recognises the value of strong human relationships and spends the time to build them.

Experience and Skills – Essential

• Strong presentation, communication, and storytelling skills across diverse range of stakeholders to convince, persuade and influence.
• Created and refined processes to get to the right outcomes faster, enabling quick iterations and course correction.
• Operational experience and a track-record of making data-driven decisions.
• Strong project management experience, having the ability to execute on and deliver multiple projects involving multiple stakeholders.
• Exceptional organisational skills and attention to detail.

Experience and Skills – Desirable

• Have been in consulting/strategy and also a product role.
• Good understanding of scaled agile organisation models, in particular implications for Product, Design, Engineering and Delivery roles.
• Experience and good understanding of hypothesis-driven experimentation.
• Fluency with data, experience with SQL to analyse and identify trends and surface insights.
• Been involved with large scale, transformational change in a mid to large organisation, in particular in regulated industries.

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 25 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done