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Job description

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Creativity is the soul of advertising. The TikTok Ads Creative & Ecosystem team develops world-leading tech solutions for ads creative production, interpretation and optimization. The team's objective is to empower and inspire advertisers, creators, and other 3rd parties in the ecosystem to create and deliver the most engaging creative experiences to the end users.

Responsibilities

• Support the product operations for TikTok Creative Exchange with the focus on demand (i.e., advertisers) side, deliver against the business strategy in order to support the overall growth of TikTok advertising creative ecosystem
• Work with our Brand Partnership team throughout advertisers' media planning journey and proactively provide creative production support through a variety of TikTok creative solutions
• Own customer onboarding and training, organize routine workshops and webinars on new product features, best practice sharing, and feedback collection
• Provide campaign-level operational support to ensure optimized customer experience
• Conduct revenue management and resource planning to provide critical inputs for product strategy, set up effective incentive policies to drive sustainable product adoption growth
• Project manage across an extensive set of cross-functional partners including but not limited to product, data science, business integrity, legal, compliance, brand partnership, client solution teams, and other key stakeholders
• Design SOPs, collect feedback and incorporate learnings into process improvement to drive efficiency and effectiveness
• Provide first-line market insights to help shape product strategy and drive business expansion

Qualifications

• 3+ years of work experience in product operations role, or other operational roles in advertising/creatives
• Self-starter with strong project management skills, ability to grasp the core context, identify key risks, and cooperate with all parties to achieve goals
• Analytical, data sensitive & goal-driven. Comfortable with setting ambitious targets, analyzing the status quo, planning a course of action, executing rapid trial & error iterations and constantly improving
• Great communicator & team-worker. Comfortable navigating global organization structures & aligning objectives with cross-functional teams. Thriving in a work environment with diverse cultures.
• Experience in digital advertising and knowledge of marketplace dynamics is a plus

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.