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Key Capabilities

Summary

At M&S, we are turbo-charging Digital & Data through our people! To support this transformation, we are looking for an outstanding Product Manager to holistically lead the product management process from strategy, product planning and build/buy, to launch and optimization – coordinating with relevant partners throughout that lifecycle.

Working as part of the 'In Store Digital Selling' product group, you'll craft an industry leading selling experience in M&S stores, for both customer and colleague, bridging our traditional channels through technology-powered solutions that connect assisted and self-service touchpoints. Acting as the voice of the customer/colleague, you'll translate this into a product roadmap and backlog, constantly prioritising and leading capacity to improve value.

Working with the wider Product team and other business partners, you'll collaborate on cross team dependencies and develop strong working relationships.

If this excites you and you're looking for your next challenge, this role could be for you!

What’s in it for you

Being a part of M&S is exactly that – becoming a part and playing your part. We’re an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• 20% Colleague discount on most things from furniture, fashion and food.
• A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development. Having options to progress is something we’re proud of at M&S.
• Attractive annual bonus, based on company performance and personal objectives.
• Competitive holiday entitlement!
• Amazing perks and discounts via our M&S Choices website. Including GymSave – that offers up to 25% off Gym Memberships and the option to become an M&S Shareholder using our ShareSave & ShareBuy Schemes
• Charity Volunteer Day – A paid day away from work to support your chosen charity.
• A very generous Defined Contribution Pension Scheme and Life Assurance

Every colleague at M&S has access to a fantastic range of wellbeing support – this includes access to our 24/7 Virtual GP, & PAM Assist to support you & your family as well as many other schemes.

What you'll do

• Identify and apply insight from customer research, data analytics, market and competitor analysis, as well as industry, product and technology trends.
• Build complex business cases that include: market analysis, costs, business/user benefits, OPEX & CAPEX calculations, sensitivity analysis and NPS output.
• Run a backlog of stakeholder requirements, customer problems, new features, optimising existing features, technical debt, quick wins vs strategic projects.
• Contribute to each quarterly prioritisation process and create a high-level product roadmap, presenting it to wider teams and stakeholders on a regular basis.
• Demonstrate a good level of comprehension of the full technology stack and understand how your product interacts with all areas of the business.
• Develop clear and compelling value propositions, working with business partners to align and agree.
• Set clear objectives and key results for new features, working in conjunction with analytics if required.
• Seek out possible solutions to customer problems from across the technology and retail industry, working with procurement and stakeholders to scope, negotiate, and manage trials & implementations within your product stack.
• Own the business readiness for your features collaborating with all parties involved to clearly communicate what will be released and when.

Who you are

• You are a connector, bringing people together you help make improvements even in areas you do not own.
• Experience in product management, demonstrating successful development and delivery of product strategies, roadmaps through to product launch and optimisation.
• Extensive experience and passion for the relevant product area and a deep understanding of the customer, with excellent technical capability.
• Experience of leading successful delivery in an Agile software environment to deliver customer-led outcomes.
• Excellent communication skills and strong experience in dealing with business partners - relatability to non-technical business users and technical resources.
• Commercial judgement and analytical capability to inform decisions around when to build, partner, or buy solutions.
• Excellent ability to prioritise requirements and carry out competitive analysis skills, pricing and financial planning.
• You have the ability to strongly influence decisions you don't own.

Everyone’s welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

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