product manager Windsor, South East England, England
Job description
At British Gas, we have one of the best-known brands in the country (with 95% brand awareness). We have a family of door-opening brands that are the envy of many, and we’re really excited about the future.
Why? Because we’re evolving to become a truly purpose-led organisation, helping millions of customers to live more sustainably, simply, and affordably.
To get where we’re going, we need a brilliant Product Manager with the vision, passion and energy to take our commercial performance to the next level.
The Product Manager will drive the business strategy and performance plan for the Protection portfolio to optimise commercial and customer outcomes across the Services and Solution contract products.
Key Accountabilities
- Assist in the production of the Protection Business Plan and Latest Views (GFF), sourcing the relevant inputs from key stakeholders and channels
- Input into the Protection business strategy to meet and exceed the Plan
- Monitoring actual vs Plan P&L performance to highlight areas of opportunity or concern
- Review commercial MI and understand drivers of trends and mix changes across all products and channels, recommending options for course correcting action where needed
- Delivering a logical and cohesive set of customer propositions
What you'll be doing
- Conducting analysis to identify pockets of trapped value and building cross functional teams to unlock value
- Partner across the wider Services and Solutions matrix organisation to optimise investments and coordinate activity to improve both customer and commercial outcomes
- Assist in the development of the campaign calendar across all channels and review campaign performance
- Analyse discount spend for Campaigns & Retention
- Ensuring customer value is monitored across all products and adherence to all regulatory guidelines are maintained
- Deputising for the Commercial Manager as required
- Will involve extensive business partnering across the entire Services and Solutions organisation, creating virtual teams to coordinate Protection activity
Knowledge, Skills & Experience
- Educated to degree level or equivalent commercial experience
- Good understanding of the external marketplace and latest consumer trends
- Knowledge of insurance products and associated regulatory rules and principles
- Ability to analyse data sets and extract key information to form clear recommendations and experienced user of MS Excel
- Experience with inputting into commercial business plans
- Experience building relationships with key stakeholders
- Track record of presenting complex information in a clear and concise way to senior stakeholders
- Basic understanding of P&L settlements
Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.
Competitive salary and bonus potential
Up to £580 Employee Energy Allowance
Pension scheme
Electric car lease scheme
- 33 days holiday allowance, inclusive of public holidays, and the option to buy up to 5 additional days
We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.
#LI-BGAS
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
