Customer Service Advisor Stafford, England
Job description
Who is MOOT?
MOOT is one of the UKs most exciting and fastest-growing technology companies, soon to reach unicorn status. Powering such brands as Olivia's, ASOS, Timberland, Bosch and many more, the business has seen incredible growth over the last 3 years.
Our platform provides ‘E-commerce As A Service’ and all of the tools necessary to ‘Enable Scale’ for online retailers, domestically and internationally. The platform supports D2C, Marketplaces and B2B.
The business launched in 2019 but aims to continue it’s growth across Europe and the US into 2022. Being venture-backed, the business benefits from extensive funding and growth budgets.
What are we recruiting for?
This is an amazing opportunity for a skilled Customer Service Advisor to join at a time of rapid growth. As the business scales, we’re looking for new doers, collaborators and innovators to join in uniting the people and technology that move the world as the market leader in their space.
What will you be doing?
- Support the business with daily queries and calls across different platforms
- Ensure our customers are updated every step of the way during their customer journey
- Liaise with courier services to ensure that collections and deliveries meet the customer’s expectations and process a claim if necessary
- Support trade to give a VIP experience for influencers
- Support warehouse accordingly with returns
- Going above and beyond when dealing with damaged, faulty and missing orders once investigated, arrange a collection, replacement/refund to reinstall faith with the customer.
- Contact customers verbally when it’s easier to resolve than a written response.
- Inform our customers on out-of-stock items and action returned items.
- Process any new orders with the necessary discount.
- Leave clear and accurate notes on all in-house systems to reflect what action has been taken
What will you bring to the party?
- Proven experience as sales advisor or other customer service role
- Able to balance a customer-oriented and a results-driven approach
- Professionalism and outgoing personality
- Excellent communication and interpersonal skills
What are we offering?
- £19,000 - £21,000 + pension
- Clear development plan aligned to individuals’ ambitions
- Unlimited holiday
- Free onsite parking
- Free refreshments
