product designer Toronto
Geotab
Full Time
Toronto
10.56 - 12.04 CAD Today
Job description
Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.
Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.
Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Join our talent network to learn more about job opportunities and company news.
Who you are:
Geotab is actively seeking a Product Designer for the Service Design team to develop Geotab's product offerings. You will have knowledge of product design and help us continue to design end-to-end experiences for responsive web or native mobile applications. You are highly organized and are able to manage multiple tasks and projects simultaneously. You are also a strong team player with the ability to engage with all levels of the organization. If you love technology and are keen to join a data-driven company — we would love to hear from you!
What you'll do:
The Product Designer will lead product and service design initiatives, playing a vital role in defining and shaping the end-to-end customer journey and user experience efforts across our products and services. This position will serve as a crucial link between various teams, including product, engineering, marketing, and others, in conducting research, developing, iterating, and enhancing the design and experience for end users. Leveraging expertise in service design thinking, user research, and interaction design, the Service Designer will drive customer-centricity and cultivate customer loyalty by creating seamless and holistic service and product design experiences.
How you'll make an impact:
- Support the design and development of service ecosystems that align with business goals and customer needs.
- Apply service design principles to map customer journeys, identify pain points, and propose holistic solutions across multiple touch points.
- Lead research, ideation, and creation of our application interactions.
- Partner with UX Research, Product Management, Development, and Data Science Team members during design and development to take broad conceptual ideas, understand user needs, and lead the design process into actionable designs and prototypes.
- Utilize service design methodologies, such as customer journey mapping, persona development, and service blueprinting, to identify pain points and opportunities for improvement.
- Map out user flows, wireframes, and prototypes for user testing, feedback, and deployment.
- Dive deep into Customer/User experience to develop deep insights about user behaviours.
- Advocate for user-centric design principles and help embed a customer-focused mindset within the organization.
- Conduct in-depth research to gain a deep understanding of user behaviors, needs, and aspirations.
- Work with cross functional teams to design, build, and roll-out products that deliver on the Geotab vision and strategy.
- Use Design Principles, as well as existing visual frameworks to produce designs that are visually cohesive with the rest of Geotab's products, with a holistic consideration for the product's future.
- Design web applications using industry best practices and existing visual frameworks.
- Support Geotab global strategic initiatives.
- Track design features and fixes from different subject matter experts.
- Maintain compliance with AODA guidelines for site accessibility.
- Conduct concept and usability testing and gather feedback.
- Define the right interaction model and evaluate its success.
- Ensure designs, code, and animations work in different browsers on different devices.
- Illustrate design ideas using storyboards, process flows, and sitemaps.
- Design graphic user interface elements, like menus, tabs, and widgets.
- Build page navigation buttons and search fields.
- Conduct layout adjustments based on user feedback.
What you'll bring to this role:
- 3-5 years of relevant industry experience.
- 2+ years of experience in an individual contributor role on a product, CX or service design team.
- Experience with service design methods and tools, such as customer journey mapping, persona development, service blueprinting, and ecosystem mapping.
- Knowledge of product design, including common interaction patterns used and associated trade-offs, and best practices for responsive web applications.
- Experience collaborating closely with product management, engineering, and research. Proficiency in UI design and using tools like Figma, Sketch, InVision, Principle, etc.
- Ability to lead all aspects of the user-centered design process from conception to completion.
- Communicate complex ideas, goals, and problems in a way that is accessible even to those unfamiliar with the project.
- Must have the flexibility to adapt to growing technology and market demands. Excellent verbal and written communication skills.
- Strong interpersonal relationship building skills.
- Highly organized and able to manage multiple tasks and projects simultaneously.
- Strong team-player with the ability to engage with all levels of the organization.
- Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides).
- Entrepreneurial mindset and comfortable in a flat organization.
If you got this far, we hope you're feeling excited about this role! Even if you don't feel you meet every single requirement, we still encourage you to apply.
Please note: Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
Why job seekers choose Geotab:
Work from home and flex work arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
The above are offered to full-time permanent employees only
How we work:
At Geotab, we have adopted a flexible first working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology!
We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. Click here to learn more about what happens with your personal data.
About Geotab
CEO: Neil Cawse
Revenue: $5 to $25 million (USD)
Size: 1001 to 5000 Employees
Type: Company - Private
Website: careers.geotab.com
Year Founded: 2000
Geotab
careers.geotab.com
Oakville, Canada
Neil Cawse
$5 to $25 million (USD)
1001 to 5000 Employees
Company - Private
Software Development
2000
