Administrative Assistant Swansea, Wales
Job description
The Administrative Assistant will be responsible for proving a comprehensive administrative and typing service for the Neurology Department.
The Administrative Assistant will maintain a direct and close working relationship with the Medical Secretary, Consultant and Medical staff as well as other staff within the Department, Medical Secretaries, Medical Support Manager and other support staff. The post holder will work within standard administrative procedures with someone generally available for reference.
To provide general administrative and typing support to the Medical Secretary (Neurology) and Medical staff as well as their teams, which will include typing, filing, photocopying, faxing and e-mailing.
Dealing with day to day queries within the department in an appropriate and sensitive manner via the telephone or face to face.
To type written/audio outpatient clinic letters, domiciliary letters, reports, memorandums, references etc. as required by the Medical Secretary and medical teams. Therefore the post holder will be required to have advanced keyboard skills.
To organise and ensure all investigations and results are appropriately managed, filed in case notes and copied to GP’s and patients (where necessary) in a timely manner.
To receive and respond to telephone enquiries from patients and relevant staff groups and to resolve day to day issues as necessary. Ensure relevant details are recorded and messages passed to the appropriate staff members in a timely manner. To provide advice to patients etc. on clinic appointments via the telephone or face to face.
Provide a professional service when dealing with telephone calls, enquiries from patients / relatives, Health Board staff, GPs and external bodies, requiring the post holder to have good communication and customer care skills.
Process telephone calls, mail and email. To judge and analyse the importance of communications / queries and to resolve or escalate information to senior staff as necessary.
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
