Product Administrator Swindon, Wiltshire, South West England, England
Job description
Terms
- Hours: 37.5hrs, Monday - Friday, 9:30am - 6:00pm.
- Start Date: As soon as possible (subject to the successful candidate's notice period, if applicable).
- Office Location: Swindon, SN3
- Reports to: Product Administration Manager
About ZPos Ltd
ZPos is a rapidly expanding company that supplies products and services to restaurants and takeaways. We predominantly sell e-commerce websites facilitating the online ordering of takeaway meals as well as the supply of EPoS Systems, printing and digital signage. We have offices in Crowthorne and Swindon, with a computer shop in Bracknell.
We are looking to keep up with the demand for our services by hiring a meticulous Product Administrator to maintain, enter and improve our client’s online product databases.
Company Benefits
- Brand new office space, with an in-office coffee shop, shower facilities and air conditioning.
- Welcoming staffroom with games machines.
- Competitive holiday allowance, with your birthday off work.
- Free onsite parking.
- Discount on purchases from the Project Coffee franchise.
About The Role
We have an extensive client base made up of takeaways, restaurants, and other e-commerce websites. Whereas data entry will be a daily responsibility, this is by no means just a data-entry role. Every menu to enter into our platform is a puzzle which cannot be taken at face value.
You must be able to see beyond what is actually written to produce a better representation of the available products, this will often involve proposing alterations to the client to maximise their sales potential.
You will be in a team of five, and will report to the Product Administration Team Leader, and will work with them to prioritise and complete your work to a high standard within the proposed deadlines.
We are a small company and as such you will be required to assist in, and be a part of, other tasks/activities such as liaising with clients and providing basic technical support.
Main Responsibilities
- Inputting products to an online database.
- Reviewing restaurant menus for errors and fixing them, whilst proactively proposing beneficial tweaks.
- Answering phone calls and performing customer service duties, including keeping clients up to date with the status of tasks.
- Testing and monitoring our EPoS, websites, and marketing promotions (including printed media, mailshots, and discount codes).
- Managing product inventories and configurations for EPoS systems.
- Liaising with clients via telephone and email, to provide support and facilitate their requests, both planned and unplanned.
- Referring to an in-house project management system to manage, prioritise and organise your tasks.
- Assisting with pro-actively monitoring client orders, ensuring they have been successfully received in a timely manner. This will involve troubleshooting and passing orders over the phone on occasions.
- Providing a basic level of technical support to ensure clients can use our platforms.
Required Skills & Attributes
- Excellent attention to detail.
- Maintaining a level head and working effectively under pressure.
- Good verbal & written communication skills
- Friendly, outgoing and have a proactive attitude.
- Excellent organisation skills.
- English is not the predominant language for the majority of our clients, so patience is a must for this role.
- IT literate, with proficiency in the Microsoft suite including Word & Excel.
- Good at identifying and solving problems/mistakes logically.
- Have an analytical mind with the creative ability to think outside of the box.
- Experience working to flexible deadlines.
The Successful Candidate
The ideal candidate would be able to work efficiently in a team and on their own with minimal supervision. They should enjoy the pursuit of accuracy and take pride in their work. They would have at least 9 GCSEs or equivalent, with A-C grades in English & Maths. The candidate must be patient, friendly and confident whilst maintaining a professional disposition.
Job Types: Full-time, Permanent
Salary: £21,000.00-£24,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
