Processing Officer (Specialist) Wirral, England
Job description
- Employer: Wirral Metropolitan Borough Council
- Salary: £24,496 - £26,845
- Location: Wirral, Hybrid Working
- Contract: Permanent
- Working Pattern: Flexible Hours/Full Time
- Hours: 36 hours per week.
- DBS Check: No
- Closing Date: 05/09/2023 at 23:59
- Reference: R/23/252416
There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.
The Revenues and Benefits Service has an exciting opportunity to recruit a Processing Officer - Specialist within the Debt and Income Maximisation Team.
This is an exciting time to join us as we develop an enhanced team committed to developing our colleagues and encouraging personal growth, in conjunction with a flexible working approach so everyone can thrive in an inclusive and open environment.
We have embraced new ways of working and hybrid working between home and office will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Our technology platform and equipment allow you to connect and collaborate remotely which requires that you have in place good connectivity. This will be discussed during the recruitment process if support is required.
In return we believe in ensuring staff are well looked after, staff wellbeing is a priority for us and regularly promoted, as are professional support and continuous professional development.
The successful candidate will work collaboratively within an excellent team of specialists, responsible for the analysis of debt, to maximise revenue for the Council.
In addition, you will be responsible for responding to customers in relation to more complex enquiries within appropriate deadlines. You will support the Debt and Income Maximisation Teams by providing advice and guidance in cases of complexity, sensitivity and/or challenge to internal and external customers and colleagues with regard to a specific business support function to ensure compliance with service provision.
You can expect to join highly dedicated teams and work with skilled and committed managers to take forward our ambitious and exciting change program. Focused on continuous improvement and quality services you will work in a supportive environment, with a strong leadership team, giving stability, direction and energy to the service and making a difference.
Working at Wirral
You’ll also want to know what it’s like to work here so, as a start:
Our values are more than just pieces of paper on our walls! We’ve all played a role in developing these, so they reflect the immense pride we have in what we do, what matters to us, what inspires us and inform how we think, approach things and behave.
We believe in ensuring staff are well looked after, staff wellbeing is a priority for us. We’re serious about recognising and rewarding people for the great things they do. You’ll benefit from our track record of developing, growing and investing in our people.
We have a range of staff benefits including staff discounts, an excellent pension scheme which includes a generous employer contribution rate, immediate life cover and ill-health protection. We have a strong flexible working approach, hybrid working, family-friendly employment initiatives and an annual leave package starting with 28 days leave plus public holidays.
We have an inclusive, engaged culture, everyone has a voice, everyone is valued for their contribution and understands the role they play in delivering our strategic priorities.
Each voice is heard, each contribution valued. We embrace diversity in our workforce and recognise it is critical to our success. We support an inclusive culture that champions differences and nurtures a sense of belonging. We encourage people from diverse backgrounds, who share our values and our commitment to inclusion to apply for roles with us.
We want you to be your best at work, we create the conditions to help you thrive and we mirror this in our recruitment process. If you’d like us to do anything differently during the recruitment process to make it barrier-free and as accessible as possible please contact [email protected]
Please note that in accordance with the Council’s policy, employees who are in a formal redeployment situation will be considered in the first instance for all vacancies.
It is Council policy not to re-appoint any employee who has left under the terms of the Council's Early Voluntary Retirement (EVR) scheme or who have left with a voluntary severance (VS) package, unless in exceptional circumstances.
Applications will be accepted until midnight on the closing date.
We reserve the right to close this vacancy earlier than the specified date should we receive sufficient applications.
Applications can only be accepted through the Jobs page following registration. Forms received via the post will not be processed.
All applicants invited to interview must evidence their right to work in the UK.
The job description and other supporting documents will not be accessible once the vacancy closing date has passed so if a copy is required you should download it now.
