process analyst Remote
Job description
Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.
Now is the perfect time to join the journey. Here's why
- It's working. We're in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
- We're well-backed & stable. We closed our $75M Series C fundraise. We are supported by some of the top investors globally, including Google's "Gradient" AI-focused fund, Obvious Ventures (Beyond Meat, etc.), and Advance Venture Partners.
- It's not too late! Despite this traction and stability, we're still early enough in the journey that there's time to make a real difference during Openly's formative period.
If you'd like to understand more about Openly's mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.
Job Details
Openly is seeking an experienced Claims Process & Customer Journey Analyst. The ideal candidate is highly skilled in property claims processes and has a passion for the customer experience. In addition, this person excels at collaborating with others to effectively problem-solve opportunities and influence those that do not report directly to them. This role requires a customer-driven, process-minded, self-motivated, high-energy individual who can efficiently function in a fast-paced, performance-driven environment.
Key Responsibilities
- Claim process design and implementation
- Ensure we are providing unparalleled Customer and Agent Experience with proper KPIs and reporting
- Knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations
- Ability to work effectively in teams and with a wide variety of people
- An aptitude for evaluating, analyzing, and interpreting information
- Ability to drive KPI's in a rapidly changing environment
- Perform periodic claim reviews
Requirements
- At least five (5) years of P&C claims experience (property claims)
- At least two (2) years of process design experience
- Four (4) year degree required
- Proven leadership skills, including direct or indirect problem-solving skills
- Strong problem solving and analytical skills; strategic thinking
- Strong written and oral communication skills with the ability to communicate effectively at multiple levels of an organization
- Experience with program and project management (preferred)
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Benefits & Perks
- Competitive salary, corporate bonus program, equity position in a start-up company
- Company-sponsored medical, dental, vision insurance plans, short-term and long-term disability, life insurance, 401k with corporate contribution, and FSA plan
- Company-paid 12 weeks parental leave policy
- The company fully embraces the "work-from-anywhere in the US" mentality, even before COVID restrictions.
- Paid Time Off
- Fun, fast-paced, startup environment
U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.
Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.
