Research Analyst - Product Team London, England
Job description
YouGov is an international online research data and analytics group.
Our mission is to offer unparalleled insight into what the world thinks.
Our innovative solutions help the world’s most recognized brands, media owners and agencies to plan, activate and track their marketing activities better.
At the core of the YouGov platform is an ever-growing source of consumer data that has been amassed over our twenty years of operation. We call it living data. All of our products and services draw upon this detailed understanding of our 24+ million registered panel members to deliver accurate, actionable consumer insights.
As innovators of online market research, we have a strong reputation as a trusted source of accurate data and insights. Testament to this, YouGov data is regularly referenced by the global press, and Meltwater 2022 report concluded that YouGov is the most quoted research company in the world.
With operations in the UK, the Americas, Europe, the Middle East, India and Asia Pacific, we have one of the world's largest research networks.
We are looking for talented Research Analyst to join us here at YouGov. Supporting the Data Products team, gaining experience and exposure to further develop as a researcher and drive customer success.
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Responsible for client satisfaction and engagement as part of a mini team for a number of clients, driving client retention, as well as helping uncover opportunities for account growth in partnership with the Commercial team
- Executing on a care plan for clients including onboarding and ongoing training of new Data Products clients
- Aid with delivery of C-suite (Executive Level) ready reports and insightful analysis to clients that forms an essential part of their research and data needs
- Regularly review Key Performance Indicators (KPIs) on clients engagement, tool usage and client satisfaction for our growing number of clients
- Identify and escalate potential client satisfaction or engagement issues to your line manager and wider team and help to implement solutions
- Collaborate and coordinate with New Business and Account Management functions to provide an integrated client experience that promotes account growth as well as retention.
This is a entry-level industry role, so qualifications focus more on competencies. The applicant should be interested in the market research industry.
Behavioural competencies
- Excellent communication skills
- Organised and methodical way of working
- Enthusiastic, a willing and quick learner with a drive to succeed
- Effective team player, always ready to go the extra mile
Additional Information
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
