Presales Service Consultant Newbury, England
Job description
Location: Home-based, UK
Salary: Excellent basic salary plus commission and Vodafone benefits
Hours: Full time 37.5 hours per week – Mon to Fri
Homebased
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What you’ll do
In this customer facing role you will be responsible for engaging across a broad range of contact points within a customer organisation and determine how our technology solutions will interlock with the client’s business operation to provide market-leading service for that customer.
You will be developing interim and future operating models to ensure service performance, contract compliance and service transition planning.
Working with global clients who are UK-centric as part of the Pre-Sales Solution Design organisation in Vodafone UK, you will typically own opportunities worth up to £100M TCV. The nature, criticality and scale of some of these opportunities will allow you to influence and ‘change the way Britain works’.
You will support both private sector and public sector client opportunities and are therefore expected to understand the procurement frameworks and processes associated with both. You will respond to requests for new technology or technology-derived solutions from the customer but will also be accountable for demand generation activities i.e. pro-actively creating new opportunities to sell Vodafone solutions.
Who you are
An individual with client engagement experience at multiple levels with strong communications and negotiation skills- Experience of Service Design, preferably with Telecommunication services.
- ITIL v3 experience with an aim to gain v4 accreditation.
- Eligible for SC clearance
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.
