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Premium & First Class Lounge Shift Supervisor - British Airways

40 Hours

Reporting to: Lounge Manager and Assistant Manager

You will be based at Heathrow Airport, working with our client, British Airways, Managing the British Airways Business Class lounge in Terminal 5. We cater for up to 10,000 passengers a day, giving a 5 star hospitality service across all 8 lounges.

Overall Objectives: To provide leadership and guidance to all team members to ensure a 5 star level hospitality catering service to guests, under the guidance of the Lounge Manager

Responsibilities:

• To make a continuous assessment of the performance of all staff under your supervision in order to establish training needs and development potential
• To ensure that training is carried out in the lounge to meet identified needs and requirements of the Company training policy.
• To ensure that all staff are aware of their duties and the standards required
• To assist in ensuring that all kitchen staff are aware of their Health and Safety responsibility and receive the appropriate training
• To attend training sessions and catering meetings when required
• To take responsibility for the smooth and efficient running of the lounge section/s as appropriate
• To motivate and lead by example

Client Service:

• To ensure that guests are given a prompt and efficient service and expectations are consistently exceeded.
• To regularly monitor guest feedback and produce a suitable action plan based on the results.
• Ensure that your lounge has a fun feeling which guests enjoy and can relax away from the workplace.
• To be guest focused at all times, by being visible during service periods, approachable, and exceeding expectations in delivering guest needs.
• To ensure all food is presented and served in line with company standards, using innovation in the method and style of presentation and food service.
• To ensure that you deliver what you promise to the guest, client and team.
• To ensure that all agreed service objectives are met in line with client expectations.

People Management

• To recruit appropriately skilled employees, ensuring their right to work within the UK in accordance with company recruitment procedures.
• To assess employee performance, recognise potential and meet training needs as appropriate.
• To ensure training is carried out in line with the company training policy to meet the needs and requirements of the individual and BaxterStorey.
• To ensure that all employees are knowledgeable and motivated in their roles and the business through effective induction, accurate job descriptions and on the job training.
• To carry out and assist the Lounge Manager in disciplinary procedures following company guidelines and standards.
• To support the Lounge Manager in the development of the team by empowering them, supporting them, encouraging them and maintaining an “open door” policy.
• To motivate and lead by example
• To monitor the development and progress of key staff at location in order to make recommendations and appointments for succession planning.
• To treat your team at location as you would expect to be treated.

Financial Management

• To assist the Lounge Manager in ensuring that all bookwork is completed in a timely, accurate and efficient fashion and in line with BaxterStorey procedures.
• To ensure that the location adhere to company banking and cash security procedures in line with the company policy
• To ensure that all standards of food preparation and service are established and achieved in line with location budget.
• To consistently look at ways of maximising income through effective purchasing from nominated suppliers and creative merchandising.
• To monitor and order all necessary dry goods and equipment.
• To complete a stock take on a monthly basis

Health & Safety, Food Safety, the Environment:

• To ensure that the location meets statutory and company requirements in Health and Safety, Food Safety and environmental legislation and procedures.
• To ensure all equipment is well maintained and is in good working order.
• To make recommendations for renewal and replacement of equipment when required.
• To ensure that all company procedures and work instructions are fully understood and practiced by all employees.
• To attend all health and safety training courses as required.
• To promote and encourage environmental improvement initiatives as appropriate within the business.

Additional Responsibilities

• To efficiently manage the lounge in the Manager’s absence
• To take responsibility for contributing towards your own development with the guidance of the Lounge Manager, attending training courses as identified.
• To show commitment to company values in all aspects of your role.
• To act as a positive ambassador for the business.
• To attend to any reasonable request made by the client or BaxterStorey Management.

Benefits:

• 28 Days holiday inclusive of bank holidays.
• Free Meal on shifts.
• Bespoke training and development.
• Pension.
• Discounts available from HAPI app, from high street shops to holidays and cinemas.

Find out more about us at www.baxterstorey.com

Ready to join us? Apply today

Job Types: Full-time, Permanent

Salary: £14.00 per hour

Benefits:

• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Gym membership
• Life insurance
• On-site parking
• Referral programme
• Store discount
• Wellness programme

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Hounslow: reliably commute or plan to relocate before starting work (required)

Experience:

• service advisor: 1 year (preferred)

Work Location: In person

Reference ID: BSKLAYSP4