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Post Completion Specialist

Salary: £22,600 per annum

Hours: Full time - 35 hours

Contract: Permanent

Location: Hybrid Working (Head Office, West Bromwich)

The West Brom are looking to recruit a full time Post Completion Specialist. Working within the Lending department, the Post Completion Specialist will be focused on viewing and completing contract variation requests to designated authority levels whilst protecting the integrity of the mortgage portfolio.

The Specialist will provide excellent service to ensure customers receive fair outcomes and carry out the highest standards of customer service throughout the management of all mortgage account requests.

Key Responsibilities:

• To process a range of supporting documentation within agreed policy, achieving required effectiveness and accuracy objectives and with agreed service levels
• Management of mortgage accounts through all core systems within an agreed timescale to achieve appropriate solutions for our customers
• Assess affordability/suitability of applications whilst obtaining and maintaining appropriate mandate
• Adherence to all audit and FCA requirements
• Contribute to the requirements of the Society’s Risk Framework by escalating up the line any identified risks
• Ensure that the Rules and Guidance within the FSA's Mortgage Conduct of Business (MCOB) is complied with
• Continually develop own skills and maintain an appropriate level of technical knowledge across the area, this is to include, services, systems and work processes necessary to carry out the role

Skills and Experience Required:

• Minimum Society education standards – 4 GCSE’s (including Maths and English) or relevant qualifications
• Good level of PC skills, including Word and Excel
• Previous customer service or administration experience, preferably in the mortgage sector
• Excellent communication skills
• Ability and willingness to understand complex matters and have the ability to make informed decisions and be accountable for them. Where this is outside of mandate, ensure sufficient, clear and accurate information is provided to enable such a decision to be made.
• Ability to achieve good levels of competency and accuracy

What’s in it for you?

We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:

• Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
• Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
• Social club membership – dozens of discounts available for a wide variety of family days out and events
• Performance related pay scheme
• Corporate health plan with the option to include family members
• Discounted travel cards
• Life assurance provided by the Society at 4 times your salary
• When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We also recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them. We operate flexible/hybrid working at our Head Office, our Recruitment team will be happy to share further details of this with you if you are interested in applying for a role.

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

The West Brom are a Disability Leader employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicants meeting the essential criteria. Should you require assistance please do not hesitate to email [email protected].

Check out our careers page to find out more about our culture, values and benefits. https://www.westbrom.co.uk/careers. If you share our values and our enthusiasm, then you will find a home at the West Brom.

Do it today and click apply!

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.