portfolio administrator Manchester, England
Job description
Salary £21,255
Location: Hybrid. Training is office based, once role holder is competent in role home working days will be available. The office is located on Oxford Road Manchester City Centre.
Hours of work are from Monday to Friday between the hours of 8am - 6pm
Contract Type: 12-month Fixed Term Contract with a view to being offered permanent upon successful probation.
Our Operations Team requires an additional administrator to be part of the payments and collections Team within our Life and Pension division on a 12 month fixed-term basis. A permanent contract will be available upon successful probation period.
The role will include data inputting, banking of cheques with reconciliation work of various bank accounts, issuing payments and handling enquiries and other administrative duties. Most of the incoming work has daily regulatory deadlines so speed, accuracy, and time management is essential to the role.
This is an excellent opportunity for someone who is highly organised, detail-oriented, and enjoys providing administrative support in a dynamic team environment. If you are looking for a challenging role that offers growth potential, we encourage you to apply.
What you will do:
- Complete administration tasks within service standards
- Process reconciliations in line with documented procedures
- Ensure customer records are accurately maintained.
- Communicate effectively verbally.
- Achieve targets to maintain productivity, quality and contractual service level agreements set to meet regulatory timeframes.
- Manage own workload effectively and prioritise accordingly to meet targets.
- Accurately complete any quality/productivity documentation required.
- You may need to answer some inbound calls from internal customers/clients
What we are looking for:
- Previous experience in a customer service / administration and reconciliation role
- A genuine passion for helping people.
- Confident communicator with a professional and friendly manner
- Excellent listening skills and an ability to problem solve.
- A fast learner with an attention to detail
- The ability to work under pressure and prioritise workload.
- Someone who is punctual and reliable.
- Excellent accuracy skills
- Ability to work as part of a team.
- The ability to use Microsoft Office Applications relevant to the role at the required level.
Notes:
We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates will need to pass a disclosure and credit reference check. We will also carry out 3 years of reference checks.
What’s in it for you:
- 23 days holiday (rising to 27) plus bank holidays with the opportunity to buy extra leave.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
- You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.
Further to this you will have access to an amazing benefits package including.
- Exclusive colleague offers on Mobile phone contracts.
- 25% off cinema tickets at Cineworld, Odeon, Empire and Apollo
- Discounted dining Cards offering up to 50% off food.
- Discounted at home fitness plans and gym memberships.
- Exclusive discounts at your favourite stores including John Lewis, Curry’s PC World, and many more through Capita’s “Perks at work scheme.
- For us, better begins with you. We have ambitious plans, using advanced technology to go beyond just making customers happy, finding the answers and solutions that leave them feeling positive, well-informed, and able to get on with their day. And we’re dedicated to making sure our colleagues—the ones who make ‘better’ happen—have the skills and confidence to wow customers while excelling in their careers. We’ll give you opportunities to learn and develop, with team leaders and managers there to help support and drive your progression forward in the direction you want to go at a pace that suits you.
About Capita Regulated Services
At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account, and arrears management. Join us and discover better as you shape the future of regulated services.
Equal Opportunities
We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.
Job Type: Fixed term contract
Contract length: 12 months
Salary: £21,255.00 per year
Schedule:
- Monday to Friday
Work Location: In person
