Policy & Casework Team Member Glasgow, Scotland
Job description
If you have a strong customer service ethos, able to work in a fast pace environment and, importantly, the positive behaviours to continually drive value and improvement to service delivery - it would be great to talk to you. This role would suit someone either looking for their first role in HR and looking to develop experience within a casework environment, where you have excellent administration and customer service skills, or someone who has experience and looking to consolidate or broaden them further.
This role covers a broad range of activities from providing advice and guidance to managers on non-complex cases connected with disciplinary, grievance, absence etc, all the way through to delivering the full end to end centralised administration process to support the Employee Relation Team in London who manage the complex cases.
This is opportunity for someone with exceptional customer service / administration skills looking to develop their career further, and experience within the HR / Casework environment would be desirable. What is important for BSC is your approach to work, your behaviours and ways of working. These are critical elements in creating a team dynamic that collectively delivers value and an accurate service at all times in such a high profile area of the business.
You will be comfortable working in a busy environment and working remotely from our Managers who are based in London, ideally comfortable communicating and operating over the phone, Teams and email. You will take ownership of individual cases and key parts of the business and you will quickly develop strong relationship with stakeholders in the Employee Relations Team and Managers alike. The role will give you the ability to work within a supportive team and be empowered to drive forward casework to the best possible resolution.
We area also keen to get you involved in continually improving the way we deliver our solutions, and so you will be actively encouraged to give opinions, proactively identify improvements, helping to implement and drive forward to give better outcomes for our customers.
Full training will be provided however there are some skills which are essential to be successful in this role:
- Strong organisation and prioritisation skills with ability to plan, prioritise and work to deadlines
- Ability to establish great Customer Service skills both written and verbal to establish strong customer relations at all levels
- Excellent attention to detail to ensure professional approach
- Flexible self-motivated team player with the ability to work on own initiative and as part of a wider team to work towards collective outcomes
- Excellent attention to detail to ensure professional approach
- Data integrity ensuring shared data is kept up to date for reporting
- Microsoft Office knowledge
- Knowledge and experience of working with HR Case Management systems
