Senior Service Desk Analyst Castleford
Job description
IT Support Engineer Robert Half have partnered exclusively with an established Construction & Facilities Management business based in the Castleford area. They are looking for a knowledgeable and customer-oriented individual who can provide exceptional 1st/2nd Line IT Support to employees, ensuring smooth operations and resolving technical issues efficiently. Responsibilities: Act as the first point of contact for all IT-related queries and issues, providing timely and effective support to end-users. Diagnose and resolve hardware, software, and network problems, escalating complex issues to appropriate teams if necessary. Order, Build IT equipment including Mobile Phones and Laptops Provide general 1st line IT Support to a variety of internal customers Office based with some travel Provide 1st class telephone and ticket based support Produce high quality internal documentation for a number of systems Create and manage internal knowledgebase Take ownership of ticketing system (FreshDesk), drive change, implement good standard of reporting and maintain SLA's Be involved in wider group projects Requirements: Proven experience in providing 1st/2nd Line Support in a similar role, preferably in a Windows environment. Solid understanding of core Windows Desktop/Server infrastructure and associated business applications. Proficient in troubleshooting hardware, software, and network issues. Familiarity with Microsoft Office Suite and commonly used office productivity applications. Knowledge of user account management, access control, and security best practices. Strong problem-solving skills with the ability to prioritize and manage multiple tasks effectively. Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users. A customer-oriented approach with a strong focus on delivering exceptional support. Relevant industry certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Package: £28,000 - £32,000 + additional benefits Robert Half Ltd acts as an employment business for positions and an employment agency for positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.co.uk/legal-information/privacy-notice. Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.co.uk/fraud-alert Robert Half
