Job description
The Flagship Casino, The Grosvenor Victoria Casino, has the perfect blend of sophistication and excitement. Affectionately known as ‘The Vic’, we offer world class table gaming, we offer Blackjack, American Roulette, Slots, Electronic Roulette and of course poker. Launched in 2020, customers can now enjoy these games al fresco in our rooftop gaming terrace - The Loft.
The Loft is our open air gaming terrace, split over two-levels this atmospheric setting offers a unique gaming and leisure experience with a chilled vibe.
Above The Vic, you'll find The Poker Room, one of the World's oldest and most prestigious Poker Rooms. A fantastic venue with 35 poker tables on offer, classic casino gaming, and the home of one of the largest poker tournaments in Europe; the GUKPT.
This is more than just a job advertisement, this is a calling. A career with The Grosvenor Victoria Casino could be the start of one amazing journey!
Grosvenor Casino, The Victoria
Dealing a successful and entertaining poker game is more about people than cards. Yes you will deal both tournament and cash games in an efficient precise way, but more than that you will be entertaining the players at that table.
You’ll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience.
You will;
- Welcome customers warmly in to the business
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Work with your colleagues to provide efficient and dynamic service
- Deliver an excellent quality experience by evaluating individual needs and acting upon this information
- Communicate effectively with colleagues and card room supervisor
- Create an environment of community and fun
- Show immaculate technical standards in dealing, chips skills, bet calculation and enforcing the rules of the game.
- Interact with customers in a range of ways that is consistent with their experience and ability in the game
- Maintain the security of the game, cash and assets
- Ensure you proactively comply with all regulation, particularly for licensing conditions, and safer gambling
- Positive attitude
- Experience of working successfully in a hospitality role
- Fanatical about delivering unrivalled customer experience
- Ability to collaborate with the wider business
- Comfortable with change and ability to embrace new ways of working
- Good interpersonal skills and conflict resolution
- Must be able to work shifts at any time of the day, including weekends and bank holidays.
Additional Information
The paid training will run for four weeks on a full time basis (40 hours per week).
The hourly rate is £11.54 + Tips + 10% night time premium pay.
(For full time team members, the tips are a minimum of £500 per month!)
There are progression opportunities within this role, with the pay increasing to £12.85 per hour.
Applicants must be 18+