Job description

Join our team in Nottingham.

Greentube UK Ltd is a leading internet games studio, and Admiral Casino is a fast-growing online casino with a focus on safe and responsible gambling. We are now looking for an extraordinary individual to add to our outstanding Player Protection Team. Our office is perfectly located in Nottingham City Centre and has a strong reputation when it comes to leading the way for style! Join us in our productive, sophisticated working environment.

Who are we?

Greentube is the leading full-service provider in the online and mobile gaming sector and a pioneer in the development and provision of state-of-the-art gaming solutions. The group employs over 23,900 staff across 50 different countries, with the headquarters in Vienna — a city that has been voted number one for quality of life on multiple occasions — Greentube is a top destination for international go-getters who love technology and enjoy thinking outside of the box to find creative solutions.

Who are we looking for?

We are seeking Player Protection Advisers, who can deliver an outstanding level of support and care to our customers.

Do you have some of the qualities we are looking for?

• Empathetic, calm, approachable, systematic and a good team player
• Able to work under pressure
• Good eye for detail when reviewing detailed reports
• Logical thinker with a creative problem-solving ability
• Have an excellent telephone manner and strong English language writing skills.
• PC literate
• Reliable and excellent time keeping, with a flexible approach to working hours, as you will be required to work some evenings, weekends and public holidays
• Team player and self-starter who is able to work on their own initiative, with a positive attitude

Key requirements

• Experience interacting with customers via email and telephone.
• Able to work effectively in a fast-paced environment with shifting priorities.
• Previous experience in working with sensitive personal data
• An understanding of Gambling, debt management, counselling, or other regulated industry
• Ability to build a personal rapport with the customer
• Excellent communication skills
• Confident telephone manner

Tasks/Responsibilities

• Gambling-related risk and financial assessments
• Listening to customer requirements and presenting appropriate solutions
• Take decisive action regarding player protection issues
• Outbound Player Protection calls
• Data entry and management of player information

Do we have what it takes?

• Attractive salary, based on your experience and skills
• Development programme
• A strong working and social culture
• Modern, dynamic, yet relaxed environment
• An open mind for new ideas and methodologies
• Flexible working hours
• Employee benefit package

If you have not received a reply within two weeks of your application you have not been successful.

NO AGENCIES

Privacy Notice.

We shall process only the data submitted by the applicants and for evaluating the job application. We shall take no responsibility for the type and content of the data shared by the applicants. In no case during the evaluation process shall we require and/or process sensitive data. Privacy and security is a priority for us and we shall handle the data with the adequate measures. The processing is not automatic and the data shall be processed only within our company and shared with relevant persons on a need to know bases. The provided data shall be retained for at least 6 months. During this period, we may contact the applicants for other potential vacancies. After this term and/or upon the applicant´s request we shall delete the data unless longer retention periods are prescribed and/or permitted by law. In case of further queries, the applicants may contract us by using this email address.

Job Type: Full-time

Benefits:

• Casual dress
• Company events
• Life insurance
• Wellness programme

Schedule:

• 8 hour shift
• Day shift
• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Nottingham: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you above the age of 18?
• Are you able to commit to shift patterns working mornings/evenings and one weekend per month?
• Do you have a high level of written and spoken English?

Experience:

• Gambling industry: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: Graphics