Platform Assistant Nottingham, England
Job description
We're looking for future Platform Assistants for Nottingham Station
We pride ourselves on delivering an excellent customer experience through our customer promise, and our amazing Platform Assistants have such an important role at the station. Not only are they our customers main point of contact for any queries and advice, they are also Safety Critical members of staff that are responsible for dispatching our trains from the platform.
As a Platform Assistant,
- Ensure safe and prompt dispatch of all train services at Nottingham station
- Help customers around the station, directing them to the relevant platforms
- Provide assistant to passengers getting on and off the train, including vulnerable customers that require extra support and care
- Support with security searches at the station
- Being always pro-active and visible to customers
- Act as an Ambassador for EMR, providing outstanding customer service by going above and beyond for our customers.
The key focus of this role is to maintain a high level of presence and awareness at the station. We are looking for candidates that have a pro-active, ‘can-do’ attitude.
There will be times during disruption and busy periods, where our Platform Assistants are required to think on their feet and act swiftly whilst maintaining high levels of customer service. Therefore, the ideal candidate will someone that thrives in a fast-paced environment.
This role is shift work based on a rota to provide a service for all our passengers, from the first train in the morning to the last train at night. So, you will need to be flexible to work the shifts at the station.
At Nottingham station the Platform Assistant's earliest book on is 05:00 and their latest book off is 23:15, which you will need to be able to attend work for.
The role of Platform Assistant is safety critical. Therefore, the successful candidates will be required to attend a safety critical medical assessment, this includes a drugs and alcohol screening. This assessment is a condition of the offer, and your offer of employment is only confirmed on receipt of a successful medical result.
You do not need to have previous experience working within the railway industry, all the safety critical training is provided to the successful candidates. There is classroom training for all the rules and procedures, and then a mentor period out on the station. We are looking for hard working, pro-active and positive people to join our team.
Not only will you be in line to join a fantastic team at Nottingham station, you will also enjoy a wide range of benefits:
- Free travel on the East Midlands Railway network.
- Discounted travel (up to 75% off across the rail network and other train operating companies)
- Friends and Family discounted tickets
- Defined benefit railway pension scheme
- Employee benefits portal with access to generous discounts, Cycle 2 Work Scheme …and many more!
This all sound great! What are the next steps?
Submit your online application form and upload your CV. As we operate a blind screening process please remove all personal information including your name from your CV.
The assessment will be held on the 8th November 2023
If you successfully pass all stages of the recruitment process, you will either be offered a role, if one is available, or placed into our talent pool, for a maximum time of 12 months. Once you have a place in the pool, you will not need to re-apply for the vacancy again for a whole 12 months. If a role becomes available during this time, we will pick up the phone to make you a job offer!
We welcome applicants from diverse backgrounds, we promote equal opportunities for all. East Midlands Railway is a non-discriminatory employer committed to the recruitment and promotion of all on the basis of ability and merit irrespective of disability, race, gender, health, social class, sexual preference, marital status, nationality, religion, employment status or age. We’ll treat your application fairly and assess you for the job based on merit and skills.
