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Job description

We are recruiting for a Plastic Surgery Booking Clerk who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

An exciting opportunity has arisen to join the Plastic Surgery Booking Clerks team based at the Lister Hospital in Stevenage.

The team are responsible for booking all Plastic Surgery outpatient clinics and minor operation procedures.

This role involves regular contact with patients, so we're looking for friendly and approachable people with great telephone manner who will put the patient at the centre of everything they do.

You will also need to work closely and collaboratively with our team of clinical staff to ensure best outcomes.

As part of this role you may also cover reception for the clinic, which involves welcoming patients on arrival and confirming their appointment.

Our Values areInclude,Respect andImprove. It is important that you understand and refer to our values during your recruitment process and beyond!

The main duties of the role involve using the electronic patient records system to book clinic appointments and minor ops and communicating with patients and clinical teams.

You will be the first port of call when a patient phones the department with a query about their appointment or to cancel/re-arrange.

You may also sit at the reception desk to welcome patients and mark them as arrived.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.

Please see the attached Applicant information pack for further detailed information regarding this role.