Piercer (Newcastle Fenwicks) Newcastle upon Tyne, England
Job description
“We are more than just a jewellery brand, we are a movement on a mission to revolutionise the jewellery experience.”
Our mission
Our vision is to make contemporary designed jewellery accessible to everyone. We’re not just a jewellery brand, we’re a movement. A movement that empowers our community to celebrate each other and places a high value on self-expression, individuality, and diversity. We revolutionise through an unforgettable experience and are continuously innovating as we grow, with sustainability at our core.
Our values
We want to get to know the real you. Alignment to our company values is the most important characteristic we look for in all new joiners. They are the behaviours that we cherish above and beyond anything else in our teams. Our 3 core values are: Grow Together, Celebrate Each other and Break all Boundaries.
About this role:
We’re looking for a Piercer to join our Newcastle Fenwicks Concession. Piercing is one of our most popular experiences we offer in our stores, along with welding and tattooing. Helping our customers achieve the ear stack of their dreams, you will be an integral part of the exceptional experiences we offer at A&M. Reporting to the Store Manager, you will help to support the retail team.
What you’ll be doing:
Customer Service
- Deliver an outstanding service and create a memorable customer journey
- Handle all customer queries effectively and efficiently, always providing guidance and reassurance
- Establish a personal connection with new and existing customers in order to build a loyal customer base
Health & Safety
- Responsible for handling and managing waste appropriately, including separating and changing sharps bins.
- Completing consent forms with customers, answering any questions and making appropriate recommendations
- Actioning Due Diligence checklists
- Ensure consistency with company procedures and communicating this to customers in a friendly, clear manner
Studio Maintenance
- Maintain a clean, tidy studio at all times, including a deep clean once a week
- Ensure sufficient relevant stock availability
- Complete count of disposable piercing tools and send to Merchandising to ensure sufficient stock of all tools
Product
- Ensure best practice when organising jewellery stock, considering last sterilisation date, type, metal and colour
- Ensure faulty jewellery is processed according to store guidelines
- Keep up to date with products knowledge relating to all Astrid & Miyu products
What you’ll be:
- Enthusiastic and hard working
- Passionate about the Astrid & Miyu brand
- A collaborative team player
- Exceptionally organised, possessing a key attention to detail
- Commercially aware and able to contribute ideas to enhance the business
- Fluent in spoken and written English
- Responsible and punctual
- Flexible and adaptable to the evolving needs of the industry, able to work weekends
- Caring and supportive
Requirements
- A minimum of 1.5 years piercing in a studio environment
- Excellent people skills
- A resourceful attitude, but able to ask for support when needed
- Excellent communication skills
- A sense of self-motivation and an innate drive to be the best version of yourself
Benefits
- Product allowance and discount for family & friends
- Welcome Day – and introduction to A&M with new joiners
- Financial coaching support
We have lots of wonderful perks, but we really believe the best part about working for us is being surrounded by amazing people that share our passion for our mission and values, and having the freedom to be fully empowered to flourish and be your best self.
At Astrid & Miyu, we are proud to be an equal opportunities employer, dedicated to celebrating diversity and forming an inclusive culture that values uniqueness and growing together as one. We recognise the importance that diversity brings to our business, stores and office environment. We actively encourage your application as we value the real you and are excited to see what you can bring to the A&M team.
Part time position, £15 per hour
