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Joining our enthusiastic and committed team you will play a key role in supporting prospective students and assessing their applications.

About the role:

Taking ownership of a portfolio of postgraduate courses, you will provide an outstanding experience for our applicants throughout their application process. You will assess applications in a fair and consistent way against agreed criteria. You will also be checking decisions made by other members of the team and assessing the fee status of applicants.

You will respond to enquiries from prospective postgraduate students and their representatives, providing advice and guidance. You will also be involved in supporting virtual recruitment activities.

About you:

With a background in customer service and administration, you will enjoy working in a dynamic environment where a high level of accuracy is key. Ideally, you will have worked within higher education, however, we welcome applications from other administrative backgrounds. You will also have:

• Effective communication skills, ability to adapt to supporting students, academic staff, external organisations, or other members of the team
• A high standard of IT and administrative skills, including use of Microsoft Office (Word, Excel, etc.)
• An ability to work effectively in a team and independently
• An ability to stay calm and work efficiently and accurately in a busy customer service environment

Further information:

Hybrid working is one of the many ways we recognise the importance of achieving a positive work life balance. Whilst the exact days you can work remotely will differ between teams and departments, it should provide you with greater flexibility, provided you are in the UK. Learn more about our future ways of working and explore further at interview.

For any informal enquiries please contact Claire Bannister, Head of PGT Admissions at [email protected].

What we can offer you:

• a very generous employer contributory pension scheme
• generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• we are a family-friendly University and with an increasingly agile workforce, are open to flexible working arrangements
• an excellent reward package that recognises the talents of our diverse workforce
• a wide range of personal and professional development opportunities
• a number of support options available for new and existing staff to help with the cost of some immigration expenses which you may be eligible for: Relocation allowance, Visa Reimbursement, Interest-Free Loan.

We aim to be an inclusive university, where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students, so we encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on our teams.

We are very proud to be an autism friendly university and are an accredited Disability Confident Leader; committed to building disability confidence and supporting disabled staff.

Find out from our staff what makes the University of Bath a great place to work. Follow us @UniofBath and @UniofBathJobs on Twitter for more information.