People / Sales & Operations Manager - Retail Flagship Store, Oxford Circus London, England
Microsoft
Full Time
London, England
107332 - 135015 GBP ANNUAL Today
Job description
People Manager - Retail Flagship Store
We are now looking for People Manager with a background in Sales and Operations, to join our Microsoft Experience Centre (MEC) in Oxford Circus, London. You will be joining our highly skilled team who are delivering world-class customer service each day. Your role as a People Manager is to inspire your team about the vision and purpose of the business.
The MEC is a place where customers can experience the best of Microsoft including Xbox, Surface, Office 365 and Windows. It is where we strive to provide the best customer experience & solutions for our customers, their families, business or school.
If you are passionate about technology, customer service, problem-solving and facing new challenges we'd love to hear from you.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond
Responsibilities
- Live our culture. Embody our values. Practice our leadership principles.
- Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn
- Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others
- Instils a culture that consistently obsesses over our customers, innovates, builds on the ideas of others, and impacts overall business results through passionate and motivated teams
- Empowers associates to engage with peers and leaders in the development of innovative ways to make a larger impact in our customers lives
- Aligns priorities and communication to ensure a seamless employee and customer experience; and resolves escalated customer issues
- Leads associates and monitors customer interactions in order to provide real time feedback in the moment
- Team recognition, promotions and reward cycles as well as delivering success through robust recruitment processes and performance management
- Accountable for the daily running of the MEC from opening duties, delivering morning briefs, managing team schedules and closing
- Ensures policies and procedures are adhered to and completes relevant investigations
- Builds and maintains a deep and broad knowledge of Microsoft products and services
- Creates clarity by communicating company goals, directions, and departmental plans, and implements business sales strategies
- Motivates the team and direct reports through coaching, 121’s and giving real time feedback and ensures all training is complete on time
Qualifications
We are open to applications from anyone with the relevant experience in sales, customer service, or related roles with a specific focus on people management
Skills
- Be a strong people leader with the ability to connect with individuals and put together a career development plan
- Be a cultural ambassador and can inspire a team through living and breathing the mission and values of a business
- Have the ability to pivot focus when the business goes through change especially if that is with a new product offering
Please note that we do require candidates who are already living in the United Kingdom.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft
https://www.microsoft.com/en-gb/
Redmond, United States
Satya Nadella
$10+ billion (USD)
10000+ Employees
Company - Public
Computer Hardware Development
1975
