Fundraising Assistant (Supporter Care)
Job description
St Nicholas Hospice Care is a local charity, which strives for something better in the provision of high quality, specialist palliative care, emotional and practical support, so that no one in West Suffolk and Thetford has to face dying, death and grief alone.It is a very exciting time to join the Fundraising team. As we look to launch a new ambitious 3-year income generation strategy in our 40th year, there is the opportunity to make an incredible difference to local patients and their loved ones and to help secure the future of the hospice for the next 40 years and beyond.About the RoleAs part of the Supporter Care team, the Supporter Care Assistant is responsible for driving and delivering an outstanding supporter experience, which holds our supporters at the heart of everything we do.You will be the first point of call, for all supporters either by email, phone or in person, and will seek to build meaningful relationships to ensure that everyone feels valued, informed and passionate about the Hospice. You will make sure they fully understand the incredible difference they make to the lives of local patients and their loved ones, to help increase their levels of engagement.Whether you are handling donations, maintaining a high-quality database, responding to various supporter enquiries and fulfilling their requests, or providing supportive administrative services to the department, the delivery of outstanding customer service to our supporters will be your focus.Working closely with the Fundraising & Finance Teams, you will be responsible for maintaining accurate database records and carrying out daily administrative tasks that are essential to our fundraising stewardship.Who you areYou are a proactive and enthusiastic individual with a passion for delivering amazing supporter/ customer experiences. You are a great communicator and be a real people person. With an excellent eye for detail, you are able to accurately follow processes and have experience of working on spreadsheets and databases.You will have an interest in fundraising and a passion for helping, continuously seeking new ways to ensure supporters are at the heart of everything we do.If you enjoy delivering fantastic customer service within a fast-paced working environment and you can help us meet our goal of delivering an excellent supporter experience, every time, we would love to hear from you!Our Culture and benefitsOur people are the core of who we are and it is important that we create a working environment that enables our workforce to excel. We are proud to live by our values of Compassion, Accountability, Respect and Equity.You will become part of a dedicated team of individuals all striving for the same goal, to make sure that every member of our community has access to the end of life care and support they need, when and where they need it.As an employee of St Nicholas Hospice Care, you will have access to the following benefits:A Health Cash Plan & Wellbeing programme25 days annual leave increasing to 29 with service (pro-rata for part-time employees)Enhanced Occupational sick pay schemeAccess to a group pension plan or if you have a current NHS pension, continuation of your plan (subject to criteria)Life assuranceFree parkingLearning & Development OpportunitiesAccess to the Blue Light Card SchemeOn-Site BistroJob Types: Full-time, PermanentSalary: £20,719.00-£21,683.00 per yearSchedule:Monday to FridayWork Location: In personApplication deadline: 27/10/2023
