IT Support Apprentice London, England
Job description
About the company:
Livability is a charity that’s committed to enabling people with disabilities to live the life they want to lead. They work to change what is unlivable, helping people to tackle the barriers they face and create a livable life. Livability believes that the people they support have the right to a full and flourishing life. They deserve the very best in service delivery. Driven by their core values, Livability strives to be open, enabling, inclusive and courageous in all that they do.
About the role:
As an IT Support Apprentice, you'll provide 1st level support for all business systems by providing fantastic customer service during all aspects of technical support for the School. You'll also provide support for related technical systems including printers, access control, mobile phones, audio-visual equipment etc.
Main Responsibilities:
- Being friendly, patient, and helpful in all dealings with end users' technical requirements.
- Keeping the service desk tickets up-to-date.
- Respond to IT incidents, problems, and requests resolving them in line with agreed levels of service and to the user’s satisfaction recording all information as required by local IT processes.
- Support users in using standard office systems and other software in use across the School and Livability.
- Set up, maintain, and remove user accounts, file sharing, and mailboxes as required and in line with audit and security policies and procedures.
- Install software, download, and apply updates and patches in line with agreed policy and procedures.
- Install and configure desktop hardware and build/configure/install in line with procedures.
- Configure and support mobile devices, including phones, smartphones and laptops.
- Develop knowledge of specific aspects of Livability systems.
- Support continuous improvement of the school's services, systems, and processes through improved quality management and documentation.
- To carry out additional duties and tasks that may be required within the range of the responsibilities of the post.
Skills:
- A desire to learn, qualify, and build a career in the IT industry.
- An interest in computers, the internet and mobile devices
- Familiarity with Windows 10.
- Basic knowledge of Computers and the internet.
- A strong customer service-orientated mindset.
- Excellent interpersonal skills
- Drive and determination.
- Attention to detail and ability to follow process.
- Good problem-solving ability.
- Ability to work independently and as part of a team.
- Willingness to be flexible.
Desirable:
- Knowledge of Microsoft Operating systems and applications.
- Knowledge of WIFI and the internet.
- Experience within the care or charity sectors.
Entry Requirements:
- You’ll need to attend an online interview with our Talent Team and pass initial assessments in maths and English once you have completed your registration.
- You will need to be within a commutable distance to the office location listed.
Additional Benefits include:
- Access to LDN's Apprentice Community
- LDN Personal Development Opportunities
- LDN Social Events
- LDN Apprentice of the Month Prizes
- Excellent Career Progression
- Access to Student Discount
Job Types: Full-time, Apprenticeship
Salary: From £16,000.00 per year
Flexible Language Requirement:
- English not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Work Location: In person
Reference ID: LIY003
Expected start date: 02/10/2023
