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Graduate Hotels has an exciting opportunity for an experienced People, Culture and Training Manager to join Graduate Cambridge and its wonderful team of hospitality enthusiasts, experience makers and storytellers.

The 148-bedroom Graduate Cambridge hotel is part of the Graduate Hotels collection inspired by the prestigious University of Cambridge and its surrounding town. Set right on the River Cam, in the heart of Cambridge's historic centre. The hotel feels like an extension of the university, with nods to college architecture.

As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local, even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encourage community exploration.?

THE OPPORTUNITY

As an on-property People, Culture and Training Manager, you will be reporting to the hotel General Manager with a dotted line to the Regional Director of HR whilst taking care of the hotel team. You will have full responsibility for all aspects of the People function, providing advice that reflects our culture and that is in line with our Team Member policies and employment law.

Keys areas of responsibility will include people administration, on-boarding, day to day support of managers on all people matters, including recruitment, learning and development, UK employment legislation and people management best practices. You will also work closely with the Regional Director of HR on executing all aspects of the People and Culture strategy to drive the vision of becoming the employer of choice.

You will be responsible for all the Hotel's HR requirements, including but not limited to:

• Getting creative and rolling out initiatives to attract, retain, and develop Team Members
• Develop awareness and reputation of the hotel and the brand in the local community and promote Team Member involvement in the local community
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
• Support and administer an annual Team Member satisfaction survey
• Build great relations with outside contacts such as colleges, schools, and universities
• Help create the Human Resources department budget and control expenses
• Being inquisitive and using data to find areas where we can improve and then finding creative solutions
• On-the-job training facilitation in conjunction with Heads of Departments
• Ensure training and brand standards are communicated and delivered consistently
• Coaching and supporting the GM and HOD's on all things people to foster productivity and enhance performance
• Oversee the hiring process at all levels and manage succession planning
• Finding ways to foster an inclusive, positive, authentic, and engaged culture across the hotel
• Work with department heads to develop initiatives to reach service standards and drive continuous improvement in the guest experience
• Ensure accurate and up-to-date HR files and compliance
• Manage the roll-out of the onboarding process, ensuring all Team Members are properly inducted into the business
• Rolling out and managing the hotel's recognition programme to ensure that appreciation becomes a distinctive feature of Randolph's culture, ensuring our awards programme is inspiring
• Promoting a positive culture in the hotel through managing Team Member communications, social activities, celebrations etc
• To undertake any other reasonable task or responsibility as required by the General Manager, the Regional Director of Human Resources, in order to meet our business needs
• All things employee relations

The hotel has FB and Housekeeping partners that we closely work with, and the successful candidate will provide some people support to those team members onsite.

What are we looking for:

• Minimum of 2 years previous experience as an HR Manager/HR Business Partner (preferably within a customer service driven industry such as hospitality, retail or restaurants)
• Ability to problem-solve both operational and strategic issues through a pragmatic and commercially sound approach based on feedback from the operation
• Be able to demonstrate experience in a complete range of HR practices, including recruitment learning and development, employee relations
• Strong influencing, communication and leadership skills
• Must be passionate, committed, motivated and pro-active (we are not a re-active culture)
• CIPD qualified level 5 or above is preferred
• Strong training and development skills
• The ability to work Duty Manager shifts to support the hotel operations (on a rotational basis)

THE PERKS

• Company bonus scheme
• Company Discount on rooms plus free night stays each year
• Generous recommend a friend scheme
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Access to a 24/7 Employee Assistance Program
• Discounts on the hotel food beverage
• Recognition incentives
• Team Member Events
• Complimentary meal on duty in the Team Member canteen
• Parking for cars, mopeds, scooters, and bicycles

ABOUT GRADUATE HOTELS

Graduate Hotels is a unique collection of handcrafted hotels in the most dynamic university towns around the globe, including Graduate Cambridge and The Randolph Hotel in Oxford. We give life to physical spaces through thoughtful design and strong community ties. Graduate Hotels provides students, locals, and visitors alike a place to reflect and celebrate the unique energy of each Graduate community.

As a Graduate Hotels Team Member, you are the one shaping guest experiences. You like to wear multiple hats and consider yourself a local expert, storyteller, team player, and creative thinker. Visit us at www.GraduateHotels.com.

EQUAL OPPORTUNITIES

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity.

RIGHT TO WORK

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.

Graduate Cambridge is a boutique hotel inspired by the prestigious University of Cambridge and its surrounding town. Set right on the River Cam, in the heart of Cambridge’s historic centre, our idyllic retreat feels like an extension of university, with nods to college architecture and crests, and discoveries like the DNA double helix. History lovers will appreciate our proximity to the town’s best sights. For city dwellers, Graduate Cambridge is a welcome weekend retreat. Take a break by the river and watch the punts glide by.